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UFCU · 17 hours ago

Manager - Mortgage Loan Processing

Austin, TX

Full-time

Onsite

Senior Level

5+ years exp

UFCU is a Credit Union founded in 1936 that serves members throughout Texas and beyond, dedicated to empowering their financial success. The Manager of Mortgage Loan Processing is responsible for overseeing the mortgage loan processing activities, coaching the team, ensuring compliance, and maintaining relationships with key partners while fostering a positive work environment.

Financial Services

Comp. & Benefits

Responsibilities

Provide ongoing coaching and leadership development to team members

Continually seek opportunities for ongoing professional growth and learning for themselves as well as their team

Utilize leadership and motivational techniques to create and maintain a positive work environment and a high-performing, cohesive team

Contribute to the evolution of UFCU’s culture and strategic vision as well as the achievement of organizational and team goals

Manage and provide oversight of mortgage processing loan production, lending compliance, quality assurance, and adherence to policies and procedures

Facilitate daily problem solving, including teaching team members where to find the answers and assisting with income calculations on all income types as needed

Stay current on guidelines, industry standards, laws, regulations, and compliance for all loan products, including Conventional, FHA, VA, USDA, and Non-QM lending

Expertly demonstrate knowledge of aspects within the processing functions and effectively provide direction in mortgage processing activities in support of lending operations and core UFCU values

Maintain and build positive relationships with key vendors and other internal and external partners including the lending management team

Manage the pipeline daily to ensure loans are progressing in a timely manner to keep the daily report as accurate as possible. This includes monitoring milestone turn times throughout the process

Manage the distribution and balance of the workload including reassignments amongst the teams to provide a consistent member experience

Work with Senior Manager, Mortgage Operations to establish team and individual goals

Assist Senior Manager, Mortgage Operations to recruit and hire new team members

Provide ongoing training and support of mortgage processing team, including continuous process management and improvement, and work with Underwriting and Quality Control to discover trends and opportunities for training

Lead onboarding and training of new processors

Oversee scheduling and timecard management. Work with the team to manage the schedule to ensure adequate coverage to provide consistent member experience

Assist with coverage when team members are out of the office

Performs other duties as assigned

Adhere to all company policies, procedures and business ethics codes

Complete required regulatory Training as assigned

Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations

Qualification

Mortgage lending lawsMortgage processing managementTeam leadershipRegulatory complianceTrainingDevelopmentPipeline managementDocumentation knowledgeCustomer service skillsCommunication skillsProblem solving

Required

High School Diploma or equivalent

Minimum of five (5) years mortgage lending experience

Minimum of three (3) years of formal or informal management and leadership experience developing, influencing, or leading teams

Must be bondable

Expert knowledge of current mortgage lending laws and regulations, understanding of documentation relating to residential real estate lending, and familiarity with credit union philosophies and practices

Fully knowledgeable of all aspects of the federal and state regulations dealing with Mortgage and Home Equity lending

Expert knowledge of mortgage lending file organization and the related documentation associated with mortgage files

Well-developed ability to manage multiple tasks/projects and deadlines simultaneously

Strong knowledge of the mortgage process, documentation, requirements; governmental and agency requirements; and terminology

Strong verbal and written communication skills

Superior customer service skills are essential

Ability to consistently and effectively make evaluative judgments