Bassett Healthcare Network · 20 hours ago
Administrative Assistant I - Clinical
Cooperstown, NY
Full-time
Onsite
Entry Level
$20.29/hr - $30.44/hr
2+ years expBassett Healthcare Network is dedicated to improving the health of its patients through innovative and patient-focused care. The Administrative Assistant I - Clinical provides high-quality administrative support to clinical operations, ensuring efficient department functionality and enhancing patient care.
Health CareHospital
Responsibilities
Provides high quality and confidential administrative support to assigned providers
Based upon observations and feedback from provider, answers, screens and triages telephone calls in a positive, professional and helpful manner, always utilizing the Bassett three-part greeting
Takes detailed and accurate messages consistently in the established format and assures that any required follow-through occurs within an acceptable time-frame as observed by manager and providers
Accurately types all memoranda, reports and correspondence as requested, maintaining knowledge in all necessary computer programs to best support clinical operations as observed by manager
Accurately utilize EPIC and Microsoft Outlook computer programs as trained to manage provider schedules and schedule patients as needed as observed by manager
Maintains accurate calendars for providers and, in accordance with department policies, coordinates all related paperwork for meetings, time off and travel for providers, completeness, timeliness and accuracy shall be based upon feedback from providers and observation by manager
Incoming correspondence is processed in a timely and confidential manner as observed by manager and utilizing peer feedback
Utilize good time management skills by prioritizing work/projects, communicating status of on-going tasks/projects to providers and manager and by completing work in a timely manner as observed by manager and providers
Processes all clinical paperwork (dictation, labs, pathologies, prescriptions) accurately with no more than 3 exceptions per year, as measured by feedback from providers
Provides other administrative support as needed or requested to ensure quality support and continuous improvement of clinical operations
Schedules outpatient appointments via telephone request directly from patients and referring providers, or off of reminder lists and bump lists (including patients with special indicators such as resistant organism, and including confirmation of patient’s demographic information) according to departmental protocols and in compliance with the quality assurance reviews
Cross-trains in all appropriate scheduling functions as determined through departmental training schedules and implemented by Supervisor
Initiates and coordinates with all appropriate entities (departments, physicians, etc…) the scheduling of various procedures along with any required pre-procedure appointments or post-procedure follow-up
Communicates with various departments and coordinates appointments for diagnostic testing such as (but not limited to) MRI, CT scans, bone scans and laboratory testing
Collects and records all pertinent information for obtaining authorization for diagnostic testing and medication including ICD-9 codes, progress notes, and historical information as required based upon site of service or urgent circumstances
Actively promotes the delivery of quality health care through continual learning, proactive communications and encouraging teamwork
Pro-actively resolves problems and makes decisions within scope of authority as observed by manager and providers
Provides assistance and cross-coverage for other staff willingly as requested or as needed, ensuring adequate coverage during staff vacations and time-off
Presents a positive image of Bassett Medical Center through professional appearance and behavior as observed by manager and providers
Always ensures the confidentiality of protected health information, understanding patient privacy rights and Patient Bill of Rights
Always discusses patient care issues privately and quietly at work only and reads medical documentation on a need-to-know only basis in order to accomplish a specific task
Receives requests from various internal and external sources and schedules appointments in accordance with departmental guidelines
Serves as a liaison between the Department and the health insurance plans during the review process, facilitating communication and adhering to Department policy and procedure for timeliness of review, decision and determinations as observed by a supervisor
Acts as a receiving point for patient concerns and complaints, accurately identifies unresolved issues that have the potential to adversely affect patient care, and refers issues and conflicts on to a supervisor/manager or provider as measured by direct supervisory observation and co-worker feedback. Responds to the patient/families or refers to a supervisor/manager or provider as appropriate depending upon circumstances
Communicates care plans and scheduled appointments to patients/families. Responds to patients/families within 24-72 hours or as appropriate based upon the circumstances
Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues
Attends required in-services as requested by supervisor
Identifies need for computer training or refresher courses and attends as necessary
Attends 85-90% of all staff meetings, reviewing minutes of any meetings missed with no more than 1 exception per year as measured by supervisory audit
Maintains job specific knowledge and proficiency (may include FSC, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record
Maintains a thorough knowledge and understanding of Bassett FSC’s and local carrier’s medical coverage policies as they relate to the Department
Performs department specific tasks as assigned by the manager or director
Performs similar or related duties as requested or directed
Qualification
Required
Minimum 2 years Administrative Assistant experience, required
Bachelor's degree may be substituted for one year of work experience
Administrative Assistant training
Computer Skills
Time Management
Customer Service
Maintain Confidentiality
Attention to Detail
Preferred
High School Diploma or GED, preferred
Administrative Assistant training or AAS degree, preferred
Benefits
Paid time off, including company holidays, vacation, and sick time
Medical, dental and vision insurance
Life insurance and disability protection
Retirement benefits including an employer match
And more!
Company
Bassett Healthcare Network
Bassett Healthcare Network is a healthcare network providing hospital, primary care, specialty, and home health services. It is a sub-organization of Bassett Healthcare Network Research Institute.
1001-5000 employees
H1B Sponsorship
Bassett Healthcare Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (31)
2023 (45)
2022 (43)
2021 (32)
2020 (49)
Funding
Current Stage
Late StageTotal Funding
$82MKey Investors
Scriven Foundation
2022-08-25Grant· $82M
Leadership Team
Angela Belmont
Senior Vice President Chief Nurse Executive
Brandon Greene
Chief of Pediatrics
Recent News
Central New York Business Journal
2025-10-03
Central New York Business Journal
2025-09-19
Company data provided by crunchbase