Apply on Employer Site

Pixalate · 1 day ago

Director of Customer Success- Ad-Tech Experience Required

New York, NY

Full-time

Hybrid

Director/Executive

Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. They are hiring a Director of Customer Success to establish and maintain active relationships with client accounts, manage the complete lifecycle of client accounts, and drive positive customer success outcomes.

AdvertisingAnalyticsBig DataBusiness IntelligenceEnterprise SoftwareFraud DetectionSecurity

Responsibilities

Managing the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals and upsells, and quarterly business reviews

Presenting Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, and publishers

Maintaining awareness of client needs and opportunities for expansion

Understanding the competitive landscape and new industry developments and standards

Driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value

Ensuring Pixalate product adoption, client satisfaction, and account health

Qualification

Ad serversDSPsSSPsCustomer SuccessMSFT ExcelSalesforceDigital advertising knowledgeAnalytical skillsCommunication skillsSelf-starter

Required

Ad servers, exchangers, DSPs, SSPs, and the role of each in the digital advertising ecosystem

Differences and similarities among digital advertising channels (eg, display, mobile web, in-app mobile, and OTT/CTV)

Invalid traffic (IVT) and viewability in the context of digital advertising

BA/BS degree in technical, business, or other related fields (or equivalent experience)

2-3 years of experience in client-facing Customer Success, Technical Account Management, and/or Technical Sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors

Highly skilled in MSFT Excel (eg, pivot tables and graphs), Salesforce, and familiar with Google Drive and JIRA

Understanding of digital media ecosystem terminology and ad operations tools and practices (eg, campaign optimization, JavaScript, tagging, cookies, macros, and platforms)

Demonstrable ability to take ownership and accountability and act on client goals and objectives in a technical environment

Self-starter capable of thriving in a startup environment

Ability to maintain poise under stress, especially when resolving time-sensitive issues

Data-driven, analytical, and process-oriented

Excellent written and verbal communication/presentation skills

Proficiency with spoken and written English; a second language is a plus