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YES! Communities · 1 day ago

*MI6 - Field Trainer

Farmington Hills, MI, USA

Full-time

Onsite

Mid Level

YES! Communities is seeking a Field Trainer to educate and ensure understanding of company policies and procedures among regional employees. The role involves coaching, training, and relationship management to improve operational effectiveness across communities.

Residential

Responsibilities

Partner with regional and community leaders to understand operations gaps and how to address through coaching or training

Act as liaison between the EDGE team and Community Managers to address and resolve training or coaching issues

Provide on-going peer support to regional employees to assist communities and the region in meeting their goals

Identify areas of opportunity and deliver customized sessions with Community Managers for on-going learning and growth

Strategize, develop, and execute a plan for each community and their team members

On-board either one-on-one or in small groups, including new CMITs, Community Managers, Sales and Leasing Agents, Office Admin and/or Maintenance Staff to educate on company policies and procedures

Utilize YES materials to further educate new and existing region employees

Develop consistency in region including employee meetings, lease and sales process, filing, collections, onboarding, advertising, refurb, etc

Monitor and track progress of region employees on systems and procedures covered

Train on resident interaction, prospect, and vendor management scenarios with members of the region staff to develop their ability to handle situations with confidence

Attend on-going company education seminars and develop an expert proficiency on all new company policies and procedures

Communicate updates on policies and procedures at regional meetings or on regional conference calls

Meet with Professional Development Manager Two Times a Month for a ½ hour minimum

Manage communities as needed (limited, no more than 2weeks)

Meet with Operations Manager One Time a Month for an Hour

Meet with Regional Manager weekly on regional training plan