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Jack Tyler Engineering, Inc. · 2 days ago

Field Applications & Technical Support Engineer

Little Rock, AR

Full-time

Hybrid

Mid Level

Jack Tyler Engineering, Inc. is seeking a Field Applications and Technical Support Engineer to interface with team members and customers, ensuring accurate equipment selection and technical support. The role involves generating quotes, troubleshooting equipment performance issues, and collaborating with sales teams to provide timely solutions for clients.

Industrial EngineeringManufacturing

Responsibilities

Select and price equipment for all Aftermarket retrofit projects and include field install crew when installation is required

Learn and study JTE’s entire line card and know how to fully quote solutions with all lines JTE represents

Produce timely, thorough, and accurate quotes using knowledge of all JTE product lines and technical expertise to quote correct solutions for customers

Understand the relationship between pumps, motors, mixers, valves, actuators, controls and other complementary equipment to develop a complete equipment package to best address the customer needs

Be the key resource for assessment and troubleshooting of post-sale equipment performance issues. This include diagnostics, coordination of OEM support, triage and interim solutions until final problem resolution is achieved for the customer’s process

Review all specs to ensure quotes meet requirements, when required

Create pump “skids” for end users, utilizing existing layouts or creating as needed (using CAD)

Effectively collaborate with the outside sales team to gather all needed information to provide timely and accurate quotes

Correspond with customers, internal team members, and suppliers via email (or client preferred method which can include customer on-site visits) to receive order specifications, verify product availability, ensure order accuracy, and provide order status updates

Ensure warranties, related accessories, and spare parts are understood and included in quotes as needed

Work closely with Service Manager if installation is being offered for every quote to determine appropriate installation requirements and labor needs to include in quotes as needed, specifically understanding confined space requirements and impact on labor amounts needed

Be a go-to technical resource by finding answers for technicians when they are in the field and have technical questions about the equipment

Meet with all people involved with any field installation work and provide operations and maintenance manuals to techs prior to their scheduled jobs to give them time to review and understand the installation and startup procedures of the equipment. Sire visits as required to address issues

Establish personal rapport with potential and current customers

Maintain professional and technical knowledge by attending educational workshops, vendor training, reviewing professional publications and establishing personal networks

Effectively utilize Clickup as the internal software maintaining all customer and project information

Ensure JTE revenue is maximized by following up on quotes

Answer calls and route to appropriate staff as needed

Must be willing to flex and provide support for other tasks and team members as needed

Must be willing to travel to customer location to assess and troubleshoot issues

Be responsible for building and creating accurate cost worksheets (in Excel), thorough scope of supply for an aftermarket project, and follow correct order entry process of sales order

Conduct after action reports with techs, Olen, and service writers to evaluate job’s efficiency, safety, and profitability. Review sales order and add or subtract parts, equipment, and labor hours to reflect what happened during the project before completing the job in CU or MAS

Be the point of contact to create clear communication between owner, contractor, and JTE Service to ensure a successful, safe, and efficient installation and startup