Call Center Training Specialist jobs in United States
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Monument Health · 1 day ago

Call Center Training Specialist

positionRapid City, SD
timeFull-time
remoteOnsite
seniorityEntry Level
money$22.41/hr - $28.01/hr
date1+ years exp

Monument Health is a healthcare organization, and they are seeking a Healthcare Call Center Trainer responsible for developing, delivering, and evaluating training programs for call center staff. The role ensures agents provide accurate, empathetic, and compliant service while aligning training with organizational goals.

Health CareHospitalNon ProfitRehabilitation

Responsibilities

Design and deliver new hire training and ongoing development programs for call center staff
Create and update training materials, manuals, and e-learning modules tailored to healthcare compliance and patient communication
Conduct quality audits of calls and provide coaching to improve performance
Ensure staff understand and comply with HIPAA regulations, insurance processes, and healthcare policies
Track performance metrics and adjust training programs to address gaps
Collaborate with supervisors and managers to align training with organizational goals
Support staff motivation and professional growth through mentoring and feedback
All other duties as assigned

Qualification

Training program developmentHealthcare compliance knowledgeCoachingPerformance metrics trackingMentoringCommunication skills

Required

Education - High School Diploma/GED Equivalent in General Studies
Experience - 1+ years of Education Training Experience

Preferred

Experience - 1+ years of Healthcare Experience
Experience - 1+ years of Revenue Cycle Experience

Benefits

Supportive work culture
Medical, Vision and Dental Coverage
Retirement Plans, Health Savings Account, and Flexible Spending Account
Instant pay is available for qualifying positions
Paid Time Off Accrual Bank
Opportunities for growth and advancement
Tuition assistance/reimbursement
Excellent pay differentials on qualifying positions
Flexible scheduling

Company

Monument Health

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Monument Health is a community-based health care system that provides a wide range of treatment and medical services to various patients.
dateFounded in 1973
location
Rapid City, South Dakota, USA
people-size1001-5000 employees
web-link
https://monument.health/

Funding

Current Stage
Late Stage

Leadership Team

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Paulette Davidson, FACHE, CMPE
President & CEO
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Mark Thompson
CFO
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Recent News

PR Newswire
Distinguished Family Physician Gaddiel Rios, M.D., Opens First MDVIP-Affiliated Practice in South Dakota in Partnership with Monument Health
2025-10-28
News-Medical.Net
A Medicaid patient had a heart attack while traveling. He owed almost $78,000.
2025-05-29
The Business Times
Monument Health tabs Tuthill as new executive director
2025-03-01
Company data provided by crunchbase