State of Ohio · 1 day ago
Customer Service Assistant 1 (INTERMITTENT) - Multiple
United States of America-OHIO-Franklin County
Full-time
Onsite
New Grad, Entry Level
0+ years expThe State of Ohio is committed to promoting prosperity for its residents and businesses through the Department of Commerce. They are seeking a Customer Service Assistant to conduct searches of records, answer calls, and provide information to customers regarding claims and agency operations.
GovernmentOffice Administration
Responsibilities
Conducts search of hardcopy or computerized records
Answers a multi-line telephone system (i.e., takes messages, refers calls, greets walk-in customers, directs and/or registers customers; furnishes printed materials or claim forms.)
Provides basic/routine information to resolve questions or complaints from internal and external customers in response to claim inquiries; provides general information concerning agency/division operations/services
Mails out correspondence and other information as necessary
Performs, as assigned, daily importing, printing and prepares for mailing Internet claim forms via the Wagers Unclaimed Property System; prepares and/or maintains reports concerning work processed, (e.g., maintains record of calls and inquiries received, and handled)
Qualification
Required
3 mos. trg. or 3 mos. exp. in office practices & procedures
1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people
1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing
1 course or 3 mos. exp. in operation of personal computer
Or equivalent of Minimum Qualifications for Employment noted above
Benefits
Medical Coverage
Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
Childbirth, Adoption, and Foster Care leave
Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)
Company
State of Ohio
State of Ohio is more than ‘just a job’ – is a privilege to serve families, friends and neighbors who rely on us throughout our great state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Beverlyn Johns, MS
Deputy Chief Operating Officer
Holly Drake
State Chief Information Security Officer
Recent News
2025-08-26
2025-08-06
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