Technical Integrity ยท 1 week ago
Information Technology Support Specialist
Englewood, CO
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $100K/yr
5+ years expTechnical Integrity is a dynamic, data-driven self-storage platform that is rapidly growing. They are seeking a proactive IT Support Specialist to manage field operations and internal support systems, ensuring technical reliability and customer service excellence.
CommunitiesRecruitingStaffing Agency
Hiring Manager
Gary Bresien
Responsibilities
Ticketing Management: Own the JIRA-based help desk system, ensuring all tickets are tracked, prioritized, and resolved efficiently
Operational Support: Provide direct, day-to-day IT support for all employees, including hardware, software, and connectivity troubleshooting
Research & Resolution: Conduct deep-dive research into technical issues to solve tickets independently or partner with engineering to resolve complex system bugs
Procurement: Manage the ordering of hardware and software to ensure the team has necessary tools
Lifecycle Management: Oversee system updates and upgrades to ensure all endpoints remain secure and performant
User Administration: Manage user accounts, permissions, and secure access across systems
Onboarding: Onboard and offboard employees, ensuring proper setup and data security
Documentation: Create detailed systems and process documentation, including SOPs and IT policies
Threat Identification: Assist in identifying cybersecurity concerns and partnering with others to resolve them
System Maintenance: Support business-critical applications such as kiosks, websites, APIs, and storage management software
Security Monitoring: Utilize tools like Cloudflare and Defender to ensure reliability and data protection
Qualification
Required
5-7+ years of progressive IT experience; experience in a lead or sole contributor role is a plus
Strong experience with Microsoft 365, AWS, and networking
Excellent troubleshooting and communication skills with a strong intellectual curiosity
Comfortable supporting distributed teams and multi-location operations
A self-starter who can independently manage IT operations in a small to mid-size company environment
Preferred
Experience in real estate or property management is a plus
Benefits
100% paid employee health plan (medical, dental, and vision) with 25% premiums covered for dependents.
Generous Leave: Enjoy a robust PTO and holiday plan.
Company
Technical Integrity
Technical Integrity is a professional boutique placement firm that builds community by supporting non-profits and charities.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Dave Mayer
Founder and CEO
Company data provided by crunchbase