NACD (National Association of Corporate Directors) · 1 week ago
Member Engagement Advisor (Account Manager)
Arlington, VA
Full-time
Hybrid
Mid Level
$75K/yr - $80K/yr
4+ years expNACD is the trusted association for board directors, dedicated to empowering leaders in corporate governance. As a Member Engagement Advisor, you will manage relationships with prominent corporations and C-Suite executives, helping them enhance governance through NACD resources and events.
AdviceCyber SecurityNon Profit
Responsibilities
Serve as the relationship manager for members throughout their journey: from onboarding, through adoption, support, expansion, and renewals
Develop a trusted advisor relationship with members; engages members in substantive discussions about board challenges and identifies relevant NACD solutions, including resources, events, and services
Collaborates with the Manager, Membership to build a targeted account strategy and member success plans
Monitors member usage and other content/product interactions to ensure accounts are engaged
Identifies trends within the business environment and specific market segments to drive utilization and tailored support
Consistently achieves revenue goals within assigned portfolio and clearly communicates progress to goals
Serves as a thought leader and benefits expert in the areas of board support, corporate governance, and related NACD resources and services
Drive revenue growth by proactively identifying opportunities to upsell advisory services and additional products within the assigned member portfolio, ensuring alignment with member needs and organizational objectives
Stay apprised of market trends, new NACD products, and engagement strategies
Maintain CRM pipeline discipline, renewal forecasting, and upsell activities
Partner with Senior Account Executive(s) to provide insights and recommendations that support the development of member personas and sales strategies
Performs other duties as assigned
Qualification
Required
An undergraduate degree is required, preferably in business, marketing, economics, finance, or another related field
The successful candidate will have a minimum of four years of experience with client success, account management, sales, or fundraising
Ability to develop strong relationships with a company's board of directors and C-suite executives
Must be solutions-oriented, and comfortable with problem solving and conflict mitigation
Ability to develop product/content usage plans
Experience in drafting compelling business proposals and presentations to support client engagement and revenue growth initiatives
Ability to handle multiple priorities, meet deadlines, and follow-through with minimal supervision
Experience using AI, technology, and data to drive strategic decisions and innovative solutions
Proficient in Microsoft Word, Excel, and PowerPoint
Demonstrate a strong learning mindset and positivity
Clear, professional written and verbal communication
Must be a self-starter
Strong organizational, analytical, detailed planning, and project management skills
Ability to grasp concepts quickly and think creatively to exceed member expectations
Collaborative and can work in a hybrid environment
Strong work ethic
Preferred
Professional services experience or governance background
CRM, Salesforce, or other data management experience
Public speaking experience
Benefits
Medical, dental and vision
401(k) plan with a generous company contribution
Generous paid time off in 2026 (annualized minimum of 20 days)
Educational assistance
Hybrid work environment
Paid parental leave
Company
NACD (National Association of Corporate Directors)
The National Association of Corporate Directors (NACD) empowers more than 24,000 directors to lead with confidence in the boardroom, helping world-class public, private, and nonprofit companies to navigate an increasingly complex business environment.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Friso van der Oord
Senior Vice President, Content
Carey Dunai Lohrenz
Board Leadership Fellow
Recent News
2025-10-31
Company data provided by crunchbase