Apply on Employer Site

Mt. Bachelor · 1 week ago

Mountain Host Supervisor (Seasonal)

Bend, OR

Full-time

Onsite

Mid Level

$23.50/hr - $23.50/hr

3+ years exp

Mt. Bachelor is a company focused on delivering memorable experiences and enhancing people's lives through mountain culture. The Mountain Host Supervisor leads the volunteer Mountain Host program, ensuring exceptional guest service and overseeing the training and management of volunteers to enhance the guest experience at the resort.

LeisureRecreationSkiingSports

Hiring Manager

Tyler Monzie

Responsibilities

Oversee the selection and supervision of approximately 100+ Mountain Host volunteers

Provide initial and ongoing training, coaching, and encouragement

Conduct routine audits to ensure program goals are met, with follow-up improvement directives

Create and maintain a positive environment, differentiating between volunteerism and employment

Set goals and standards for the Mountain Host Program and audit routinely to ensure that they are being met

Conduct morning meetings, safety huddles, and guest service sessions

Assign daily tasks and gather relevant information

Ensure volunteers' knowledge of mountain operations, events, and activities

Gather and share information across departments

Provide and model superior guest service

Address complaints and conduct guest surveys

Promote mountain services effectively

Oversee day-to-day operations of the Concierge Desk

Manage the resort's Lost and Found process and procedures

Maintain comprehensive knowledge of Mt. Bachelor's operations, trail system, and amenities

Stay informed about local attractions and ensure volunteers are well-informed

Oversee monthly scheduling to ensure day-to-day host coverage within the scope of operating needs

Compile progress reports and maintain volunteers and training records

Keep standard operating processes, procedures, and reference guides up-to-date

Support the Guest Services Manager with budgeting

Work with various personnel, guests, and external partners

Act as a liaison between the Mountain Host program and other departments

Maintain open and accurate communications across all channels and with all departments to gather and share information necessary for the Mountain Host program

Oversee Guest Surveying processes

Maintain best practices for guest relations among volunteers

The Mountain Host Supervisor must maintain a working knowledge of all Guest Service functions at Mt. Bachelor and may be asked to support with other supervisory tasks within the Guest Services department, as needed

Partner with the Mt. Bachelor Pro Ski Patrol for pre-season department trainings and Safety Certifications

Assisting Mt. Bachelor Ski Patrol with incidents (when the required tasks fall within the definition of volunteerism)

Qualification

CPR/AED CertificationGuest Service SupervisorySki/Ride at Intermediate levelMicrosoft WordMicrosoft ExcelConnecTeams proficiencyPublic relations skillsTraining/instructional backgroundCentral OregonCommunication skills