Women of the Vine & Spirits ยท 1 day ago
Customer Service Supervisor
Littleton, CO
Full-time
Onsite
New Grad, Entry, Mid Level
$55K/yr - $78K/yr
0+ years expRepublic National Distributing Company (RNDC) is one of the nation's largest wine and spirits wholesalers, offering a vibrant and inclusive workplace. The Customer Service Supervisor will direct and coordinate customer service activities, ensuring compliance with policies and regulations while managing a team to resolve customer inquiries and complaints.
Food & Beverages
Responsibilities
Assures customer service department's full compliance with all policies, procedures and TABC regulations
Receives and researches customer requests, inquiries and complaints regarding orders, accounts, products, deliveries, and other miscellaneous issues
Coordinates efforts and interfaces with other departments to resolve problems
Responsible for guiding complaint resolutions when multiple issues are involved
Responsible for maintenance of the telephone systems and equipment
Primary contact for 'hardcoding' of customers' accounts
Assists sales divisions with problems involving hardcoding
Coordinates with Marketing on issues with deals and discounts as they relate to hardcoding
Ensures the timely and accurate entry of hardcoding for all sales divisions
Assists and supports Inventory Control Manager during periodic inventories
Maintains the Grand Prairie employee beeper/ cell phone listing and alpha phone logs
Manages subordinate non-exempt employees and is responsible for the overall direction, coordination, and evaluation of these units
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Qualification
Required
High school diploma / general education degree (GED) or college degree preferred
One to three months related experience and/or training
Equivalent combination of education and experience
Benefits
401(k) with company matching
Medical, dental and vision benefits
Generous paid time off program - work your way up to 5 weeks of PTO a year with the ability to carryover unused PTO
Paid volunteer time
Paid parental leave
Paid caregiver leave
Fertility benefits
Paid training
Company paid life insurance, short-term disability, and company-paid holidays
Associate resource groups, and diversity, equity, and inclusion programs available for all associates
Company
Women of the Vine & Spirits
Women of the Vine & Spirits is the leading membership organization, worldwide, dedicated to boldly pushing the wine, beer and spirits industry toward a more diverse, equitable and inclusive era that empowers all to succeed.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Deborah Brenner
Founder & CEO
Company data provided by crunchbase