Envision Radiology · 21 hours ago
Bilingual Customer Service Representative (Remote)
United States
Full-time
Remote
Entry Level
$16.89/hr - $20.36/hr
1+ years expEnvision Radiology is looking for a Remote Customer Service Representative to join their team. The role involves answering inquiries from patients regarding account charges, insurance payments, and balances due, while performing various clerical duties such as collecting balances due and recording payments to accounts.
Health CareHospitalMedical
Responsibilities
Answers phones and assists facilities, payers, and patients with inquiries
Sets up payment plans when requested by patients
Contacts patients regarding their payment plan when required
Maintains strict confidentiality regarding Patient Health Information (PHI) as well as follows HIPAA regulations
Communicates questions and/or issues to the Lead and Supervisor when necessary
Other duties as assigned
Qualification
Required
Fluent in Spanish and English
1+ year of Customer Service/Call Center experience – medical or healthcare preferred
Detail oriented, self-motivated, a problem solver and a team player
Ability to navigate multiple computer screens and browsers quickly and accurately
Ability to excel in a very fast-pace team environment
Ability to continuously “exceed” company and customer expectation
Strong communication skills & professional demeanor
Minimum of High School diploma or equivalent (GED)
Preferred
Knowledge of EOBs – preferred
Continuing education preferred
Benefits
Health Benefits: Medical/Dental/Vision/Life Insurance
Company Matched 401k Plan
Employee Stock Ownership Plan
Paid Time Off + Paid Holidays
Employee Assistance Program
Company
Envision Radiology
Envision Radiology provides imaging services for arthrograms, bone density, cardiac scoring, ultrasound, X-ray, CT and MRI scan.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
A
Aaron Ramsay
CEO
Recent News
2025-04-30
Company data provided by crunchbase