Wintrust Financial Corporation · 5 months ago
Customer Contact Center Representative - 11:30am-8:00pm Shift
Rosemont, IL
Full-time
Hybrid
Entry Level
$19/hr - $20/hr
1+ years expWintrust Financial Corporation is a $66 billion financial institution based in Rosemont, Illinois, providing community and commercial banking services. They are seeking a Customer Contact Center Representative to deliver exceptional customer service and resolve inquiries via phone and electronic channels in a fast-paced environment.
Financial ServicesWealth Management
Responsibilities
Solve both internal and external customer inquiries, complaints and requests by using a single point of contact resolution utilizing solid knowledge of the bank’s processes, procedures and electronic systems, while identifying potential systemic problems
Coordinate and assist in resolving deposit, loan, treasury management and other line-of-business related issues in response to customer inquiries and escalate to the appropriate operational department contact for resolution
Advise and train internal customers via Branch Support Services, i.e., educate on processes/procedures/systems, recommend on customer resolution
Provide on-going relationship servicing with current customers to maintain goodwill and gain additional business through promotion and cross-selling other bank products and services as appropriate to meet customer requirements and the bank’s profitability goals
Qualification
Required
1-3 years directly related experience
Preferred
Banking customer service experience - preferred
Benefits
Medical Insurance
Dental
Vision
Paid Time Off
Life insurance
Accidental death and dismemberment
Short-term and long-term Disability Insurance
Parental Leave
Employee Assistance Program (EAP)
Traditional and Roth 401(k) with company match
Flexible Spending Account (FSA)
Employee Stock Purchase Plan at 5% discount
Critical Illness Insurance
Accident Insurance
Transportation and Commuting Benefits
Banking Benefits
Pet Insurance
Company
Wintrust Financial Corporation
Wintrust Financial Corporation delivers sophisticated financial capabilities with a community bank personality across its businesses in banking, specialty finance, and wealth management.
5001-10000 employees
H1B Sponsorship
Wintrust Financial Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (15)
2023 (19)
2022 (27)
2021 (10)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
$683MKey Investors
CIVC Partners
2025-05-08Post Ipo Equity· $425M
2022-06-07Post Ipo Equity· $258M
2020-05-05IPO
Leadership Team
Timothy Crane
President and Chief Executive Officer
Recent News
2026-01-03
The Magnificent Mile Association
2025-11-11
Company data provided by crunchbase