Redd Pest Solutions ยท 2 days ago
Customer Service Representive
Natchez, Mississippi, United States
Full-time
Onsite
New Grad, Entry LevelRedd Pest Solutions is seeking a Customer Service Representative (CSR) who will be responsible for answering and responding to incoming calls, scheduling inspections and services, and performing various administrative tasks. The CSR plays a crucial role in promoting a friendly and professional environment for customers, ensuring their needs are met efficiently.
Environmental ConsultingLandscapingResidential
Responsibilities
Answer all incoming telephone calls in a professional, pleasing manner. Take appropriate action by transferring call, paging desired party, or taking a message
Develop and maintain good rapport with customers. Ensure high level of customer service is maintained at all times and that all needs are met. Address any concerns/issues/problems immediately and resolve to the extent possible. Defer any open issues to management
Schedule customers for service or inspections. Provide Sales Professional or Pest Management Professional with scheduling details
Reschedule customers when necessary and immediately notify Pest Management Professional or Sales Professional of schedule change
Maintain customer files in an organized, up-to-date manner
Receive calls from field employees and research any questions. Follow up to provide information needed
Ensure customer database is up-to-date. Correct customer data as needed to ensure accuracy
Assist with entering accounts payable and receivable data into computer system
Research payment histories or information as requested. Verify invoices or payments for accuracy
Call customers to follow up on past-due invoices. Communicate information to obtain timely payment
Stay abreast of current industry trends, products, and equipment
Assist with maintaining office equipment. Notify management of any problems with computers, phones, copiers, or other equipment
Distribute faxes, mail, and other information to appropriate person
Assist with researching data, making phone calls, and preparing reports, letters, and general correspondence, as needed
Attend meetings and perform other administrative tasks as required
Perform all other duties as assigned
Qualification
Required
Entry-level experience
Ability to answer all incoming telephone calls in a professional, pleasing manner
Ability to develop and maintain good rapport with customers
Ensure high level of customer service is maintained at all times
Ability to address any concerns/issues/problems immediately and resolve to the extent possible
Ability to schedule customers for service or inspections
Ability to maintain customer files in an organized, up-to-date manner
Ability to receive calls from field employees and research any questions
Ensure customer database is up-to-date
Assist with entering accounts payable and receivable data into computer system
Research payment histories or information as requested
Call customers to follow up on past-due invoices
Stay abreast of current industry trends, products, and equipment
Assist with maintaining office equipment
Distribute faxes, mail, and other information to appropriate person
Assist with researching data, making phone calls, and preparing reports, letters, and general correspondence
Attend meetings and perform other administrative tasks as required
Perform all other duties as assigned
Company
Redd Pest Solutions
Redd Pest Solutions is an environmental company that provides wildlife management, pest control, rodent control, and disinfecting services.
Founded in 1946
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gordon Redd
Founder, President & CEO
Company data provided by crunchbase