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Navy Federal Credit Union · 1 day ago

Process Improvement Analyst II/III (Security)

820 Follin Ln SE, Vienna, VA, 22180, US

Full-time

Onsite

Senior Level

$78K/yr - $142K/yr

Navy Federal Credit Union is a leading financial institution that provides a meaningful career experience. They are seeking a Process Improvement Analyst to analyze and implement continuous process improvements to optimize complex business processes and systems, while providing guidance to management on resource efficiency.

AssociationFinancial ServicesNon Profit

Comp. & Benefits

No H1B

Responsibilities

Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations

Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieved expected benefits

Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets

Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions

Research and evaluate opportunities related to process flow variance deficiencies

Develop and implement processes and procedures to ensure correct recording of actual labor times

Coordinate with related departments and functions to assure appropriate information flow and understanding of overall process improvement direction

Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance

Leverage best practices gained through process improvement activities to other activities which would benefit from implementation

Anticipate internal and/or external business challenges including regulatory; recommend process, product or service enhancements

Analyze, define and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements

Ensure the implementation of new and enhanced processes

Ensure business unit awareness of Navy Federal products, services, marketing, promotions, policies and procedures

Identify and assess business strategies and opportunities; develop appropriate analytical approaches

Full life-cycle project management

Establish and lead project teams

Develop project plan/scope/schedule/cost/communications

Procure and/or manage resources/timelines/deadlines/quality

Risk, Issue and Change management

Ensure successful project implementation

Ensure and/or collaborate with internal business partners to facilitate the design and acquisition of analytical tools required for the architectural design of technical internal solutions to monitor/assess the effectiveness of controls

Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements

Perform other duties as assigned

Qualification

Process mapping/modelingBusiness process reengineeringStatistical methodsProject managementLean Six Sigma certificationCertified Business Process ProfessionalAnalytical thinkingResearch skillsCommunication skillsProblem solving skills

Required

Advanced knowledge of process mapping/modeling and business process reengineering

Significant experience in leading teams in business process improvement initiatives

Significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools

Advanced knowledge of market trends, business strategies and technology and their interrelationships

Significant experience in working effectively with diverse internal and external contacts

Lean Six Sigma certification (L6-S) or the equivalent combination of training, education, and experience

Certified Business Process Professional (CBPP) or the equivalent combination of training, education, and experience

Certified Business Process Improvement/Reengineering Practitioner (CBPR) or the equivalent combination of training, education, and experience

Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

Advanced skill communicating with all levels within an organization

Advanced skill exercising initiative and using good judgment to make sound decisions

Advanced research, analytical, and problem solving skills

Advanced skill in the analysis of technical issues in order to recommend, develop and/or implement strategies and achieve objectives

Advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships

Advanced analytical/quantitative, reconciliation and deductive reasoning skills

Advanced verbal and written communication skills

Bachelor's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience