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University of Miami · 4 days ago

Endpoint Services Technician - Central

Miami, FL

Full-time

Onsite

Entry Level

1+ years exp

The University of Miami is seeking an Endpoint Services Technician - Central to provide technical user advice and support to academic and administrative staff regarding network communications. The role involves acting as the first point of contact for desktop and network issues, ensuring quality customer service, and managing help desk tickets.

Higher Education

H1B Sponsor Likely

Responsibilities

Acts as first point of contact in the problem determination process, for desktop and network issues

Provides quality customer service to all clients in a timely and professional manner

Organizes and prioritizes support requests

Monitors, administers, tracks, and verifies completion of help desk tickets

Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software

Prepares, installs, tests, and certifies any desktop configuration, including any software drivers

Conducts basic troubleshooting for desktop and laptop computers

Applies migration from previous PC and executes PC hardware moves

Loads and configures software at desktop

Verifies software is functional and escalates issues

Decommissions any existing hardware that has been replaced

Completes, updates, and closes Service Center tickets

Adheres to University and unit-level policies and procedures and safeguards University assets

Qualification

Desktop supportNetwork troubleshootingHelp desk ticketingSoftware installationCustomer serviceMicrosoft OfficeAttention to detailConfidential information handlingCollaboration

Required

High school diploma or equivalent

Minimum 1 year of relevant experience. Any relevant education, certifications and/or work experience may be considered

Skill in completing assignments accurately and with attention to detail

Ability to analyze, organize and prioritize work under pressure while meeting deadlines

Ability to process and handle confidential information with discretion

Ability to work evenings, nights, and weekends as necessary

Commitment to the University's core values

Ability to work independently and/or in a collaborative environment

Proficiency in computer software (i.e. Microsoft Office)

Benefits

Medical

Dental

Tuition remission

And more

Company

University of Miami

Glassdoor3.9

At UM you'll join a diverse and energized academic community.

Founded in 1925

Coral Gables, fl, US

5001-10000 employees

http://miami.edu

H1B Sponsorship

University of Miami has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (208)

2024 (151)

2023 (149)

2022 (121)

2021 (95)

2020 (114)