Johnstone Supply NJ · 19 hours ago
Technical Support Specialist
Lawrenceville, Lawrenceville, GA, US
Full-time
Onsite
Entry Level
1+ years expJohnstone Supply is North America's leading wholesale distributor of HVACR equipment, parts, and supplies, seeking an IT Technical Support Specialist to join their Information Technology team. The role involves providing support for IT products and services, ensuring timely and professional customer service to users across various company branches and distribution centers.
Wholesale
Responsibilities
Provides timely, professional, and high-quality customer service to users by responding to various hardware, software, networking, and other computer-related technology needs
Maintains documentation for all IT Support calls by logging the creation, assignment, disposition, and action taken on the job into call ticket software. Continually monitors and follows-up on jobs in the ticket software through resolution
Provides first level application troubleshooting support to internal users, including analysis of the issue and system
Performs preventative Maintenance for Operating Systems and Applications on PC’s, laptops,: installation and maintenance of virus protection, backups, OS & application updates, etc
Performs Antivirus Administration on personal computers (including laptops); involves evaluating log files, maintaining current virus definitions, researching issues & recommending resolution
Builds and configures Windows servers as directed by Manager to support business needs
Submits equipment repair warranties for PC’s, printers and peripherals. Prepares and submits vendor warranty claims, parts and documentation associated with warranty
Cross trains within IT for additional support to end users
Qualification
Required
High school diploma or GED and 6 months to a year of technical higher education preferred; at least 1 year experience in a customer service or related field; or equivalent combination of education and experience
Prior IT Support and basic printer/peripheral device troubleshooting experience helpful
Knowledge of hardware and software in use within the organization, including Microsoft Office applications, PCs, printers, copiers, etc
Working knowledge of operating systems such as Windows 7, Windows 8, Windows 10 and Windows 11
Working knowledge of Microsoft Office including O365
Benefits
Medical
Dental
Vision
Life
LTD
401(k) with company match
PTO after 90 days
Company
Johnstone Supply NJ
Johnstone Supply is a premier HVAC/R wholesaler dedicated to providing industry leading products, services and solutions to contractors throughout our local New Jersey and New York communities Committed to being More Than A Supply House, Johnstone helps build stronger HVAC/R businesses through innovative solutions, contractor training and the largest selection of HVAC/R products in the industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jennifer Thompson
Human Resources Business Partner
Company data provided by crunchbase