Spring Health · 3 days ago
Medical Records Coordinator (Temporary)
Spring Health is a leading provider of mental health services, aiming to revolutionize mental healthcare by eliminating barriers to access. They are seeking a detail-oriented Medical Records Coordinator to join their Care Support team, focusing on records processing and maintaining compliance with HIPAA regulations. This temporary position involves administrative support for members and providers, ensuring effective management of medical records requests.
Artificial Intelligence (AI)Health CareMental HealthmHealthWellness
Responsibilities
Uploading records requests and patient authorization forms including processing medical record requests and provider letters
Building relationships with providers, patients, and internal teams (Care Navigation, Provider Success, etc.) for the purposes of medical records management
Assist members with Mental Health Leaves & Accommodations (MHLA) requests, liaising with provider and third parties as needed
Provide weekly metrics on new, in progress, and completed medical records requests
Daily duties include responding to emails, supporting inbound and outbound phone calls, and assisting with patient support tickets as needed
Follow HIPAA guidelines while ensuring the confidentiality of patient PHI
Maintain a consistent workflow by processing all requests within 24-48 hours of receipt for assigned medical records tickets
Monitor incoming requests received through various means and subsequently reporting any suspicious release of medical records requests
Qualification
Required
A minimum of 1 year experience in a similar role
Advanced understanding of medical terminology, and HIPAA
Outstanding communication and interpersonal abilities
Strong attention to detail with excellent organizational and time-management skills
Experience with Adobe Acrobat/Google Sheets/Google Docs/MS Office
Comfortable in rapidly changing environments and with constantly evolving responsibilities
Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
Excellent written and verbal communication skills
Able to multi-task and context switch
Preferred
Flexibility to support occasional shift adjustments (depending on business needs)
Ability to work 1 weekend per month and at least 4 holidays per year
Company
Spring Health
Spring Health provides mental health solution for employers and health plans.
Funding
Current Stage
Late StageTotal Funding
$466.5MKey Investors
Generation Investment ManagementKinnevikTiger Global Management
2024-07-31Series E· $100M
2023-04-12Series D· $71M
2021-09-16Series C· $190M
Recent News
Behavioral Health Business
2025-12-12
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