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Security First Bank · 6 days ago

Video Teller/CSR

Sidney - Sidney, NE 69162

Full-time, Part-time

Onsite

Entry Level

2+ years exp

Security First Bank is looking for friendly smiling faces to join their video teller team. The position is primarily responsible for providing customer service with accurate finance services and referring products and services that the bank has to offer using an Interactive Teller Machine.

Financial Services

Responsibilities

Process all Interactive Teller Machine transactions through video accurately (i.e., deposits, withdrawals, loan payments, etc.)

Educate and inform customers of all Security First Bank products and services and cross sell when applicable. Make referrals when appropriate

Responsible for establishing and building relationships through video with a diverse group of customers that may visit any of our locations

Balance all daily transactions in an accurate and precise manner, ensuring compliance with the over / short procedures

Identify and resolve problems that may occur with machine errors and faults

Communicate effectively with branch staff as well as other departments and vendors to maintain the efficiency of the Interactive Teller Machine technology

Interpret policy / procedures for Co-workers, customers, and employees to ensure quality service

Practice and maintain a high awareness of customer confidentiality, security, safety, and internal control procedures

Follow security procedures including checking for identification, adhering to check cashing procedures and processing documentation

Advise Manager immediately of any major department / branch policy and procedure deviations and any significant customer complaints

Attendance is an essential function of this position

Assist other call center representatives during downtime by handling overflow of calls coming into the contact center

Attend all BSA training (at least annual) offered through the bank. More frequent and/or specific training may be required, depending on job responsibilities. Perform job responsibilities to ensure the banks compliance with BSA/AML policies and procedures, which include detecting potential suspicious activity and reporting such activity to the BSA Officer and may include gathering and entering data into systems for monitoring and reporting

Other duties as assigned