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Accenture · 2 days ago

ST of TN Family Assistance Customer Service Rep (Remote) Only Accepting applications from these areas Louisville, TN, Greenville, Charlotte, SC and Bentonville, AR

United States

Contract

Remote

Entry Level

$19/hr - $19.40/hr

2+ years exp

Accenture is seeking qualified contractors for the role of Customer Service Rep for State of TN Family Assistance programs. The right candidate will assist customers with inquiries regarding SNAP and Families First Programs while providing outstanding customer service in a remote setting.

Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing

No H1B

Responsibilities

Providing assistance with customer portal account creation and maintenance as well as address inquires regarding SNAP and Families First Programs

Answer incoming phone calls, chats, and or emails

Conduct outreach phone calls and or emails

Provide outstanding customer service

Recognize and follow call flows with scripts

Research and review customer inquiries using multiple systems

Relay research findings and outcomes to customers

Identify and escalate appropriate issues

Clearly document call information and encounters in call logs

Recognize and alert management of risk and trends

Quickly transition from one task to another

Maintain a professional demeanor

Other duties as assigned

Qualification

Call center experienceCustomer service experienceData entry skillsMS OutlookMS ExcelMS WordListening skillsProfessional demeanorVerbal communicationWritten communicationAdaptability