Orion Financial · 1 week ago
Revenue Assurance Manager
Memphis, TN
Full-time
Onsite
Mid, Senior Level
5+ years expOrion Financial is seeking a Revenue Assurance Manager to oversee daily operations within the department while ensuring productivity and regulatory compliance. The role involves leading a team focused on quality assurance and member account support, fostering a positive work environment, and implementing process improvements.
BankingFinancial ServicesInsuranceVenture Capital
Responsibilities
Maintain initiative-taking, well-trained, and engaged staff through mentoring, coaching, and counseling to improve performance and productivity
Develop and implement goals and action plans for staff as needed, and complete annual performance reviews for call center agents
Conduct job candidate interviews and make hiring recommendations with Director approval
Review, prioritize, and assign daily work queues and tasks, and develop staff schedules to ensure appropriate coverage and operational efficiency
Monitor production levels, volume, trends, and quality metrics, and ensure interactions meet Credit Union standards for service, accuracy, and conformity
Assist staff and members with resolving complex account questions, issues, and complaints
Develop and implement regular cross-training and innovative procedures to ensure processes operate effectively and departmental operations are enhanced
Adhere to Credit Union policies and procedures, and ensure call center compliance with all applicable federal, state, and local laws and regulations. Stay current on changes to relevant laws, regulations, policies, and procedures
Utilize the Dayforce employee portal to monitor and approve time sheets and attendance
Perform all other reasonable duties and responsibilities as assigned
Qualification
Required
Bachelor's degree or equivalent work experience
Five or more years of progressive collections experience, with a proven track record in evaluating customer accounts, reviewing credit applications, appraising credit reports, handling escalated delinquent accounts, and managing departmental workflow
Thorough knowledge of credit union or banking products and services
Exceptional knowledge of relevant laws and regulations, as well as collections policies and procedures
Strong interpersonal, leadership, and supervisory skills
Ability to adapt and learn numerous computer applications and software
Proficient in Microsoft Office and Adobe products
Attention to detail and organizational skills
Ability to maintain workflows and troubleshoot queue issues
Ability to evaluate workflow and create projects/collaborations to improve efficiencies
Ability to multitask to complete assignments within established deadlines
Successful candidates must pass pre-employment credit checks, background checks, and drug screens
Preferred
Management experience is preferred, including supervising staff and ensuring compliance with policies and regulations
A combination of relevant education, experience, and demonstrated leadership may also be considered
Company
Orion Financial
Founded in 1957, Orion Financial is the largest credit union in the Mid-South, serving 70,000 customers with over $1.2 billion in assets.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.48MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $2.48M
Leadership Team
Ashley McDurmon
President and Chief Executive Officer
Thomas Holmes
Senior Vice President of Marketing
Recent News
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