WVU Medicine Berkeley and Jefferson Medical Centers ยท 1 day ago
Office Supervisor - Spring Mills
Martinsburg, WV
Full-time
Onsite
Mid Level
3+ years expWVU Medicine Berkeley and Jefferson Medical Centers is seeking an Office Supervisor for their Spring Mills Family Medicine & Pediatrics clinic. The role involves providing administrative and operational support, managing staff, and ensuring high-quality patient care and satisfaction within the medical practice.
Hospital & Health Care
Responsibilities
Provide daily supervision of the medical office staff
Primary contact for VP, Director, or Administrator
Address or escalate patient concerns and praise to include but not limited to:
Billing and insurance inquiries
Patient experience within the designated practice
Schedule front and back-office staff to meet the needs of the practice in a fiscally responsible manner within budgetary parameters. Handles all staff call-ins and ensures adequate clinic coverage
Monitor and approve employee timekeeping per budget via KRONOS
Identify and provide development to office staff
Responsible for monitoring, ordering and maintaining appropriate supply levels. Maintaining equipment and overseeing building maintenance, and repairs
Works with the Quality & Safety Manager to incorporate highest quality measures and participate in PSN (patient safety net) to provide protocols for the safety of our providers, staff, and patients. In addition, will be a proponent of patient satisfaction and modeling customer service to staff and providers
Lead RCA (Root Cause Analysis) and PI (Performance Improvement) projects
Participate in department meetings
Responsible for staff selection
Actively participate in the corrective action process for assigned direct reports
Provide regular and ongoing feedback to staff to include but not limited to informal feedback, formal coaching sessions, and annual performance appraisals
Serve as an EPIC super-user for ambulatory, cadence, prelude, etc
Collaborate with Quality, EPIC Trainers and Leadership to develop and implement protocols and SOPs
Promote a positive team-oriented culture in line with the mission, vision and values of WVU Medicine
Ensure staff delivers industry leading patient care and experience
Communicate verbally and in writing with patients, families and visitors in a general and professional manor
Responsible for personal and staff education in the areas of:
Local, state and national regulatory compliance
Healthcare delivery standards and best practices
Delivers provider needs to division administrator or designee
Qualification
Required
High School Diploma or GED
Three (3) years of medical Office experience
Three (3) years of customer service experience
Preferred
Associates degree
Medical Assistant Certification
One (1) year of Supervisory experience
Company
WVU Medicine Berkeley and Jefferson Medical Centers
Introduced January 1, 2005, WVU Medicine East brings together Berkeley Medical Center (formerly City Hospital), Jefferson Medical Center (formerly Jefferson Memorial) and West Virginia University Hospitals to form a new not-for-profit healthcare delivery system for the Eastern Panhandle.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Neil McLaughlin
Vice President - Strategic Projects and Partnerships
Betsy Gambino
Director Of Strategic Partnerships
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