Conduent · 2 days ago
Remote - Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$16/hr - $16/hrConduent is a company that delivers mission-critical services and solutions for Fortune 100 companies and governments. They are seeking a Customer Service Representative to act as the initial point of contact for inquiries related to the NJ Family Care Program, providing support to applicants and beneficiaries.
ComputerSoftware
Responsibilities
Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
Accurately document enrollment requests, status changes, complaints, and grievances
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Qualification
Required
Basic understanding of a call center environment in a customer service role and quality monitoring processes
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
Ability to problem solve through analysis and ongoing feedback
Achieve results through knowledge, empathy, and commitment
Ability to work with people of diverse backgrounds
High School diploma or GED
Background and drug screening required
Benefits
Paid Training
Equipment Provided
Full-time with Full Benefits
Career Growth Opportunities
PerkSpot- Employee discount program
Full Benefit Options
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Company
Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them.
Founded in 1998
10001+ employees
H1B Sponsorship
Conduent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (14)
2023 (10)
2022 (12)
2021 (8)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
unknown2014-05-07Acquired
2009-01-01Series Unknown
Leadership Team
Cliff Skelton
Chief Executive Officer
Rahul Gupta
CTO - Chief Technology Officer
Recent News
2023-05-16
2023-04-30
Company data provided by crunchbase