Product Support Analyst (EDI & API) jobs in United States
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Orderful · 1 day ago

Product Support Analyst (EDI & API)

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Orderful is reinventing how businesses connect and trade, modernizing EDI for global commerce. As a Product Support Analyst, you will bridge the gap between API technology and supply chain standards, providing technical support and building a knowledge base for customer self-service.

LogisticsManufacturingSupply Chain Management
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H1B Sponsor Likelynote

Responsibilities

Resolve complex issues across EDI workflows and Orderful API usage; explain technical concepts clearly to both developers and business users
Manage inbound requests within defined SLAs, ensuring high customer satisfaction
Identify repeat issues and patterns; partner with Product and Engineering to prioritize fixes and improve the overall developer experience
Create and maintain Knowledge Base articles to drive customer self-service and ticket deflection
Identify urgent platform issues and escalate with clear technical context and reproduction steps

Qualification

EDIFACTX12REST APIsJSONAS2SFTPHTTP protocolsAnalytical MindsetProactive & self-startingSupport toolsRetail logisticsTransportation logisticsCommunication

Required

Deep, hands-on understanding of EDIFACT and X12 specifications is non-negotiable
Experience troubleshooting REST APIs and understanding JSON structures
Familiarity with AS2, SFTP, and HTTP protocols
Proven ability to trace complex integration errors to their root cause in a high-volume SaaS environment
Excellent written skills, with the ability to simplify technical problems for diverse stakeholders
Able to take ownership of tickets, investigate independently, and escalate with clear context when needed

Preferred

Experience with modern support tools (Intercom, Salesforce, or Jira)
Background in Retail or Transportation logistics

Company

Orderful

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Orderful is a complete cloud EDI platform for manufacturers, distributors, retailers, and technology companies.
dateFounded in 2016
location
San Francisco, California, USA
people-size51-200 employees
web-link
https://www.orderful.com/

H1B Sponsorship

Orderful has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
$44M
Key Investors
NewRoad Capital PartnersTyson VenturesGLP Capital Partners
2024-11-13Series Unknown· $15M
2024-07-24Grant
2024-07-08Series B

Leadership Team

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Erik Kiser
Founder and CEO
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Recent News

Morningstar.com
ProShip’s 2025 Parcel Report: Shipping Cost Crisis Forces Strategic Consolidation to IT and Supply Chain Teams
2025-12-01
EIN Presswire
The Top EDI Software Vendors According to the FeaturedCustomers Summer 2025 Customer Success Report Rankings
2025-06-18
PRWeb
BeyondTrucks Streamlines EDI Transaction Management Processes with Orderful Partnership
2024-12-23
Company data provided by crunchbase