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RR Donnelley · 23 hours ago

Lead Office Services Associate

Santa Monica, CA

Full-time

Onsite

Mid, Senior Level

$20/hr - $22/hr

3+ years exp

RR Donnelley is a global business support services company with over 200 years of experience. The Lead Office Services Associate is responsible for delivering exceptional customer service, leading employees, and directing workflow across various service lines including reprographics and mail services.

Marketing & Advertising

H1B Sponsor Likely

Responsibilities

Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures

Communicate with direct reports, manager and client on job or deadline issues

Immediately escalate operational problems or issues to Supervisor or Manager

Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures

Intake jobs by being able to interpret and understand all manners of client request, and coordinate workflow within the team, prioritizing jobs and delegating duties to associates

Ensure team provides outstanding service to client, while building strong customer relationships

Produce required reports on schedule

Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)

Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction

Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines

Assess incoming requests selecting the best equipment and/or resources for successful completion

Make sure team follows standard operating procedures

Train new employees on policies and procedures

Load copiers with paper and toner as needed

Maintain all logs and reporting documentation as required

Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in, support large or complex projects, immediate client requests, etc

Must be able to lift up to 50 lbs. on a regular basis

Adhere to Williams Lea policies in addition to client site policies

Use equipment and supplies in a cost-efficient manner

Qualification

Office services experienceWorkflow managementLeadership experienceMicrosoft OfficeCustomer service skillsProfessionalismProblem-solving skillsCommunication skillsAttention to detailTeam collaboration

Required

High school diploma or equivalent

Minimum of 3 years' experience in office services preferably in a legal, banking or large corporate environment

Experience leading employees in areas of process and policy adherence, and time and absence tracking

Experience curating workflow in an organized manner to meet deadlines occurring quickly and simultaneously

Intermediate computer skills required, generally using Microsoft Office

Familiar with procedures, software and equipment supporting applicable to service lines

Ability to cultivate and maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills

Attention to detail with emphasis on accuracy and quality

Ability to handle sensitive and/or confidential documents and information

Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions

Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures

Excellent problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level

Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment

Must be self-motivated with positive can-do attitude

Benefits

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Other voluntary supplemental insurance coverages

Parental leave

Adoption assistance

Tuition assistance

Employer/partner discounts

Company

RR Donnelley

Glassdoor3.4

RRD provides a complete portfolio of marketing, packaging, print and business services to the world’s most respected brands, including 91% of the Fortune 100.

Founded in 1864

Chicago, Illinois, US

10001+ employees

http://www.rrd.com

H1B Sponsorship

RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (16)

2022 (14)

2021 (6)

2020 (14)