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NearU · 1 day ago

Customer Experience Specialist

Charlotte Metro

Full-time

Onsite

Entry, Mid Level

2+ years exp

NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry. As a National Call Center Representative, you will be the frontline voice of the company, responsible for booking service appointments and ensuring customers feel heard and valued.

Customer Service

Hiring Manager

Michelle Galinetti, MSHRM

Responsibilities

Make and return outbound phone calls following up on requests for sales or service

Answer a high volume of inbound calls / outbound calls in a friendly, professional, and timely manner

Schedule appointments for residential HVAC, Electrical, and Plumbing repair services or full system replacement

Listen actively to customers to understand their needs and offer appropriate solutions

Navigate internal systems (e.g., ServiceTitan or other CRM) to schedule service and update records accurately

Collaborate with internal teams to ensure customers receive timely service and support

At times participate in outbound call campaigns

Maintain a positive and empathetic attitude at all times—even during high-stress or high-volume periods

Follow approved scripts, procedures, and service standards

Participate in team meetings, coaching sessions, and training opportunities

Other duties as assigned

Qualification

Customer service experienceServiceTitan knowledgeCommunication skillsHVAC experienceProblem-solvingEmpathyActive listeningAttention to detailTime managementTeamwork