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Trividia Health, Inc. · 2 days ago

Customer Care Coordinator II

Full-time

Onsite

Mid Level

3+ years exp

Trividia Health, Inc. is a company focused on healthcare solutions, and they are seeking a Customer Care Coordinator II to assist with customer inquiries and complaints. The role involves retrieving calls, troubleshooting issues, and performing administrative tasks as needed for the customer care department.

Health CareHealth DiagnosticsManufacturingMedical

No H1B

Responsibilities

General inquiry assistance to callers

Place and send out general product supplies to callers

Troubleshoot training calls

Troubleshoot Priority 2 & 3 complaint calls

Retrieve and/or transfer calls in queue to the Customer Care group

Perform call backs

Have a good understanding of possible MDR’s/AE’s

Perform others general administrative tasks as needed for customer care

Qualification

Customer serviceHealthcare call center experienceMathematical skillsBilingual in SpanishCommunication skills

Required

3-5 years related experience and/or training (prior healthcare related call center experience, or medical practice assisting diabetic patients)

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Preferred

Associate's degree (A. A.) or equivalent from two-year College or technical school preferred

Bilingual in Spanish (preferred): Proficiency in Spanish is highly desirable for effective communication with our diverse client base and internal teams