Allied Solutions LLC · 2 weeks ago
Customer Service Specialist
Carmel, IN
Full-time
Onsite
New Grad, Entry LevelAllied Solutions LLC is a company that focuses on providing high-quality customer service in the insurance sector. The Customer Service Specialist role involves handling inbound and outbound calls to verify insurance information and ensuring customer satisfaction through effective communication and problem resolution.
Financial ServicesInformation Technology
Responsibilities
Handle incoming borrower, agent and lender calls at a professional level
Accurately compose written information for loan histories
Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance. (CPI) product types and CPI cancels
Ability to follow up and resolve customer problems or issues
Mentor fellow co-workers as requested by supervisor
Report any system and related issues
Meet set goals and assigned workload expectations for productivity
Meet and exceed Quality audits and metrics
Ability to be coached and learn from previous errors and know what is needed to improve
Meet monthly regarding scorecard metrics
Qualification
Required
High school diploma or GED required
Distribute and exchange information with others
Perform other duties as assigned
Strong attention to detail and organization skills required
Strong problem solving and analytical abilities
Dependable and reliable
Ability to acknowledge and respect confidential information
Excellent telephone, written and verbal communication skills with strong customer service focus
Professional interaction with employees, peers and customers
Answers questions, corrects errors and resolves discrepancies
Ability to learn quickly
Benefits
Medical, dental and vision insurance coverage
100% company-paid life and disability coverage
401k options with company match
Three weeks PTO by the end of the first year
Company
Allied Solutions LLC
Allied Solutions uses technology based products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions in North America.
Founded in 2000
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Urbanski
EVP Corporate Services & CFO
Jeff Kircher
Senior Vice President and Chief Financial Officer
Recent News
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2025-12-13
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2025-11-01
Company data provided by crunchbase