Apply on Employer Site

Cushman & Wakefield · 1 month ago

Workplace Experience Coordinator

Client Site - USA - FL - Tampa - 3800 Citibank Ctr

Full-time

Onsite

Mid Level

$50K/yr - $52K/yr

Cushman & Wakefield is a leading global real estate services firm, and they are seeking a Workplace Experience Coordinator to manage day-to-day operations for Ambassadors at designated buildings. The role involves overseeing the Workplace Experience Program, ensuring high-quality service delivery, and addressing any issues that arise to enhance the workplace environment.

CommercialCommercial Real EstateConsultingLeasingLegalProperty Management

Responsibilities

Responsible for the day-to-day people management duties for all Ambassadors at a specific building or set of buildings. This includes managing schedules, providing guidance, and ensuring that the team is meeting expectations

Provides operational oversight of the Workplace Experience Program for a dedicated building or set of buildings and coordinates daily with other service line leads, direct reports, and the Workplace Experience Manager

Functions as the primary escalation point for Ambassadors and ensures all complaints, questions and concerns that were escalated have been properly addressed

Cross trains Ambassadors assigned to various spaces in the building – Conference Spaces, Concierge Desks, open workstations - to promote uniformity and to expand the Ambassadors knowledge base so that they are able to support end users holistically

Identifies and escalates gaps in service or process improvements and collaborates with the Manager to implement new, innovative solutions

Oversees space readiness and quality of service across the building, and services heavily trafficked spaces as needed to support the delivery of team responsibilities

Provide high touch support to key stakeholders and VIPs in the workplace. This includes, providing employees with tools, support, information, and wayfinding

Provides a warm welcome to all associates and guests, leaving them with a positive and professional first impression

Reviews voice of the employee data (quantitative and qualitative) to capture service needs. Track’s themes and trends to share with the Manager

Functions as the eyes and ears of the workplace and proactively submits work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted

Qualification

People managementOperational oversightService coordinationProcess improvementCustomer serviceCommunication skills

Required

Responsible for the day-to-day people management duties for all Ambassadors at a specific building or set of buildings

Provides operational oversight of the Workplace Experience Program for a dedicated building or set of buildings

Functions as the primary escalation point for Ambassadors and ensures all complaints, questions and concerns that were escalated have been properly addressed

Cross trains Ambassadors assigned to various spaces in the building

Identifies and escalates gaps in service or process improvements and collaborates with the Manager to implement new, innovative solutions

Oversees space readiness and quality of service across the building

Provide high touch support to key stakeholders and VIPs in the workplace

Provides a warm welcome to all associates and guests

Reviews voice of the employee data (quantitative and qualitative) to capture service needs

Functions as the eyes and ears of the workplace and proactively submits work orders to report repairs