Find Great People | FGP ยท 21 hours ago
Bilingual Commercial Lines CSR
Tampa, FL
Full-time
Onsite
Mid Level
$0/yr - $55K/yr
3+ years expFGP is a large, well-established, and growing financial services and insurance company seeking a Bilingual Commercial Lines Customer Service Representative. The role involves managing existing personal lines policies, answering customer inquiries, and ensuring optimal service for clients.
ConsultingHuman ResourcesInformation Technology
Hiring Manager
Madison Shealy
Responsibilities
Maintain existing personal lines policies including any changes, adjustments in coverage, mail-outs, customer correspondence, payments, and more
Answer customer questions as they come in regarding claims or policies and escalate issues when necessary (via phone, email, or in person)
Update all customer conversations and transactions in EPIC system
Review all existing policies prior to their renewal to ensure customer is receiving the best service and to verify if changes need to be made
Rewrite non renewals and cancellations, handle underwriting requests, quote new business, and apply payments
Cross sell current customers on other insurance services
Provide back-up in answering phone calls
Qualification
Required
3 years experience in this type of position recently
MUST have P&C 220 or P&C 440 license
Speaks English & Spanish
In-office position Monday-Friday 8:30 a.m. to 5 p.m. in Tampa, FL
Benefits
Excellent health benefits (preventative care is covered in full with all three health plans after employee premium contributions)
Wellness Program premium discounts
Tuition Reimbursement for continuing education after 1 year
401k Employee Stock Ownership Plan
100% match up to 3% and 50% match above 3% (not to exceed 6%)
Pension Plan after 1 year
3 weeks of PTO + 11 paid holidays
Company
Find Great People | FGP
Find Great People (FGP) is a nationally recognized talent acquisition and human resources consulting firm.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Betsy Anthony
Chief Operating Officer, Senior Talent Consultant
Recent News
London Loves Business
2024-02-05
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