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Modern Woodmen of America · 1 day ago

Supervisor, Premium Services

Rock Island, IL

Full-time

Onsite

Mid, Senior Level

$70K/yr - $80K/yr

5+ years exp

Modern Woodmen of America is seeking a dynamic and experienced candidate to lead our Premium Services section in our Members’ Service and Imaging department. This role involves supervising the billing and collection of premiums while fostering a culture of excellence in customer service and ensuring operational efficiency.

FinanceFinancial ServicesLife Insurance

Responsibilities

Supervise daily operations of the Premium Services section

Delegate tasks, provide guidance, and review work for accuracy and timeliness

Oversee file transmissions between bank and payment processing software

Recommend and implement system and procedural improvements

Manage escalation processes for non-routine activities

Prepare responses to Department of Insurance inquiries

Support internal and external audit requests

Liaise with IT for system changes

Ensure compliance with Modern Woodmen’s policies and procedures

Maintain open communication and strong rapport with colleagues and field staff

Keep management informed of progress and challenges

Foster a professional and positive work environment

Develop and maintain a well-trained, high-performing team

Handle staff discipline, performance evaluations, and personnel decisions

Collaborate with Compliance on regulatory changes

Monitor customer service metrics and work quality

Participate in departmental projects and committees

Qualification

LOMA FellowshipPremium collection methodsCustomer service excellenceLeadershipConflict resolutionMicrosoft OfficeEmotional intelligenceTeam mentoringCommunication skills