Apply on Employer Site

Bankers Surety · 3 days ago

CSR II

St. Petersburg, FL, US

Full-time

Onsite

New Grad, Entry Level

DecisionHR is a company that provides exceptional customer service in the insurance industry. The CSR II role involves supporting Underwriting by applying product guidelines and resolving issues for agents and policyholders while maintaining high standards of productivity and quality.

Financial ServicesInformation TechnologySecurity

Responsibilities

Respond to incoming policy calls, questions, or concerns by exhibiting a clear understanding of Commercial products such as Business Owners, Preferred Office Programs, Commercial Habitational, Mobile Home parks, Homeowners Associations, and/or Builder Programs. Actively convey underwriting guidelines to agents binding new risks and submitting policy changes on existing risks. Answer policy questions and provide policy information to all interested parties. Demonstrate an understanding of the problems and concerns of others through superior customer service skills

Maintain expert knowledge of multiple underwriting guidelines, processing procedures, and systems for assigned products and services. Troubleshoot problems and identify differences between similar items, while utilizing product and system knowledge in making logical, quality decisions to ensure accuracy and efficient flow through the processing system

Demonstrate a strong commitment to superior customer service through responding to calls within 30 seconds and maintaining an abandonment rate of 3% or less. Maintain professional relationships internally and externally by being a good listener and stimulating enthusiasm in others, while overcoming objections diplomatically. Possess the ability to effectively express oneself verbally and in writing using a patient and professional demeanor

Respond to incoming Catastrophe Claims calls, including setting up new losses via the First Notice of Loss and supporting inside adjusters by answering basic claims questions. Provide internal support to the Claims Department during periods of Catastrophe by completing the First Notice of Loss for all incoming paper claims. Generate correspondence letters for all new losses

Responsible for various activities and reports or any special projects presented by other departments to provide them with data and material they require. These functions are carried out while maintaining the continuity of workflow in support of established cycle times and quality expectations. Assist in coverage of other departments during peak seasons and shortage of staff, while being flexible in adapting to unplanned changes in work and/or schedule