The Jewish Community Center of Greater Baltimore · 2 days ago
Senior Director, Information Systems and Data Analytics
Owings Mills, MD
Full-time
Hybrid
Lead/Staff, Director/Executive
$85K/yr - $95K/yr
3+ years expThe Jewish Community Center of Greater Baltimore is a historic organization committed to enhancing the welfare of the community. The Senior Director, Information Systems and Data Analytics provides strategic leadership and hands-on management of the JCC’s Salesforce environment, guiding the vision and development of the Data Analytic platform to support the organization's strategic decisions.
CommunitiesFitness
Responsibilities
Provide point and click administration and configuration of Salesforce and other systems
Supervise a full-time Systems Support Specialist responsible for internal/external case management, program and product setup, and internal user training
Design and implement automated processes using Salesforce Flow
Lead the development and maintenance of Salesforce reports and dashboards to provide actionable insights. Serve as the agency's reporting expert and train and support users in leveraging Salesforce reporting capabilities
Work with managed packages and integrated third-party systems including but not limited to NPSP, Conga, Mogli, Traction Rec, Upace, and SecuTix
Manage less complex Salesforce integrations not handled by a Salesforce Developer, Consultant, or Implementation Partner
Serve as Salesforce advocate across the agency, increase adoption and elevate agency's ability to leverage tools and improve business efficiency
Work closely with our partner, Traction Rec, on upgrades and ongoing support issues
Gather detailed requests from staff for improvements or changes to Salesforce and integrated systems and implement those changes as appropriate
Plan for upgrades, seasonal releases, and long-term projects
Drive organizational strategy by ensuring enterprise data management, business intelligence activities, and technologies are aligned
Establish a vision for data management and reporting and lead successful implementation
Drive the establishment of benchmarks and key performance indicators for organizational health, as well as success metrics for programs and marketing initiatives
Build-out high priority analytics to provide insights into business KPIs, impact data, and key marketing analytics. Create and maintain a long-term plan for organizational analytic needs
Promote data-based decision-making including helping departments deliver high-quality data-driven business analyses, analytic models, and strategies that address business issues and provide key insights
Apply statistical tools to identify, analyze, and interpret patterns and trends in complex data sets
Maintain and refresh dashboards to ensure accuracy and relevance
Create interactive, user-friendly dashboards using tools such as Power BI or Tableau
Develop custom reports for internal and external stakeholders
Ensure reports are accurate, clear, and tailored to the audience's needs
Provide training for staff on analytical approaches and techniques as well as data sharing
Participate in JCC and community events as needed
Maintain current knowledge of JCC programs, policies, and procedures
Support the Mission, vision, and values of the JCC
Represent the Agency with professionalism and provide the highest quality of customer service
Perform other duties as assigned
Qualification
Required
Bachelor's degree in Business, Information Systems, Information Technology, Computer Science, Accounting, Data Analytics, Data Science or a related field
Minimum of three years Salesforce administration experience preferred
Strong understanding of the Salesforce platform, with the ability to build custom apps, objects, formula fields, flows, lightning pages, etc
Salesforce Admin (ADM201) certification required; Platform App Builder and Nonprofit Cloud Consultant certifications preferred
Proven experience building and maintaining Salesforce reports and dashboards
Advanced Proficiency with Microsoft Excel
Experience with business intelligence tools such as Power BI or similar a plus
Ability to work effectively in a team-oriented culture
Excellent project management, documentation, and communication skills
Creative and analytical thinker with strong problem-solving abilities
Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
Exceptional verbal and written communication skills including demonstrated ability to understand and articulate complex processes clearly
Demonstrated ability to meet deadlines and manage multiple priorities simultaneously
Demonstrated ability to maintain the highest level of confidentiality in relation to members' personal information
Self-motivated and capable of working on comprehensive projects with general direction and minimal guidance
Preferred
Minimum of three years Salesforce administration experience preferred
Platform App Builder and Nonprofit Cloud Consultant certifications preferred
Experience with business intelligence tools such as Power BI or similar a plus
Benefits
Generous time off
Paid holidays
Health, dental and vision insurance
401(k) employer match
FSA/HSA options
Life insurance
Long term disability
Complimentary membership to the Jewish Community Center
Discounts on programs including preschool and summer camp
Wellbeing programming
Company
The Jewish Community Center of Greater Baltimore
Welcome to our warm and supportive J community! Join our Center for Sports and Wellness and enjoy an unparalleled combination of health and fitness opportunities.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Lurie
Chief Executive Officer
Recent News
2025-08-18
Company data provided by crunchbase