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GBC Bank · 23 hours ago

Teller-Customer Service Representative

Fortville, IN

Full-time

Onsite

New Grad, Entry Level

GBC Bank is seeking a Teller-Customer Service Representative to perform routine branch and customer service duties. The role involves accepting deposits, processing loan payments, and providing exceptional customer service while promoting bank products and services.

BankingFinancial ServicesVenture Capital

Responsibilities

Successful completion of internal Teller Training class as well as any and all other training requirements

Meets Quarterly Teller Expectations

Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form and issuing receipts

Cashes checks, savings withdrawals, makes cash advances and processes credit card payments; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; verifies availability of funds; makes decisions when questionable items are presented for cashing

Operates personal computer and transaction scanner to process account activity, determine balances, and resolve problems within given authority

Operates drive thru teller equipment & reports malfunctions of equipment as directed

Issues official checks & money orders within guidelines

Redeems U.S. Savings bonds within guidelines

Performs night depository duties; logs bags; processes deposits; makes change orders; issues receipts and returns bags to customers

Issues debit cards; assigns PINs; resets online banking passwords; processes credit card applications

Cross-sells the Bank’s other products and services, referring customers to appropriate staff as indicated

Performs safe deposit duties by controlling access and assisting customers

Receives and processes stop payment and hold orders

Accepts loan and installment payments

Properly counts, verifies, and packages coin and currency; balances cash drawer daily and verifies cash being returned to the vault

Able to recognize and identify counterfeit cash, foreign currency; legal and illegal documents and follows guidelines in responding to such

Performs official notary duties upon completion of becoming a Notary Public for the State of Indiana

Provides effective customer service and assists in resolving problems within given authority

Records, files, scans documents, updates information, prepares wire transfers and sorts mail or reports as required

Answers telephones and directs callers to proper Bank personnel

May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)

Processes address changes, check and deposit slip orders, ATM deposits, incoming and outgoing wires, incoming and outgoing collections, change orders and deposit slip corrections

May assist in opening and closing the vault daily; assists in balancing vault currency and coin

Cross-train in Customer Service Representative duties & perform duties as needed

Types routine letters, reports and forms

Maintains files, copies, scans and faxes documents, and orders and distributes supplies

Able to work in both lobby and drive thru areas and well as filling in at other branches when necessary

Thorough knowledge of bank services and products

Successful completion of internal Customer Service Representative Training class as well as any and all other training requirements

Assists consumer and business customers in their selection of various accounts, products, and financial services available from the Bank; ensures cross-sell opportunities are presented by applying professional sales techniques

Interviews customers to obtain information; establishes proper identification of new customers in accordance with CIP guidelines; determines need and extent of reference investigation

Discusses, prepares, and processes documents related to the Bank’s electronic banking services

Makes decisions regarding the opening of new accounts and revisions to existing accounts; assigns account numbers; completes forms requiring customer signature(s); checks ChexSystems history; accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts certificates of deposit, IRAs, HSAs, and other products for processing

Operates personal computer to process account activity, determine balances, and resolve problems within given authority

May represent the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business

Provides effective customer service by answering customer questions; investigates and corrects errors; and resolves problems or other issues

Issues official checks & money orders within guidelines

Performs safe deposit duties by opening accounts, controlling access, assisting customers, and processing affiliated reports

Receives and processes stop payment and hold orders

Presents funds received from customer to teller for initial deposits; determines funds availability and obtains receipt for customer

Processes ChexSystems reports, wire transfers, credit card orders, debit card disputes address changes, check and deposit slip orders, and endorsement stamp orders

Performs official notary duties upon completion of becoming a Notary Public for the State of Indiana

Records, files, scans documents, updates information and sorts mail or reports as required

Gathers data and process various reports and callbacks

Answers telephones and directs callers to proper Bank personnel

Processes credit and debit card applications, card ordering/issuing and file maintenance

Processes statements, renewal notices and interest payments for IRA and certificates of deposit accounts

May assist in opening and closing the vault daily; assists in balancing vault currency and coin

Cross-trains less experienced branch personnel

Cross-train in Teller duties & perform duties as needed

Types routine letters, reports, and forms

Maintains files, copies and faxes documents, and orders and distributes supplies

Qualification

Customer serviceBanking operations knowledgeAccount managementComputer proficiencyBasic math skillsTyping skillsEffective communicationOrganizational skillsTime managementProblem-solving

Required

High school diploma or general education degree (GED); or related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a financial institution operations, sales or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related

Intermediate experience, knowledge and training in branch operation activities, terminology and products and services relating to retail and commercial account customers

Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies

Intermediate skills in computer terminal and personal computer operation; host computer system; and word processing, spreadsheet and account opening software programs

Intermediate typing skills to meet production needs of the position

Basic knowledge of general office practices

Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner

Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees

Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations

Effective organizational and time management skills

Ability to work with general supervision while performing duties

Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities