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Paychex · 19 hours ago

Customer Service Representative - Funding Operations

Irving, TX

Part-time

Hybrid

Mid Level

$22/hr - $28/hr

3+ years exp

Paychex is a leader in simplifying HR, payroll, and benefits for American businesses. The Customer Service Representative - Funding Operations will provide customer service to the Funding Services client base by preparing weekly funding packets and routine customer service.

AccountingBookkeeping and PayrollFinancial ServicesHuman ResourcesSoftware

No H1B

Responsibilities

Prepares & reconciles weekly packets for invoices purchased, accounts receivable activity and reserve analysis

Prepares excel file(s) for import or completes data entry for invoices purchased

Provides timely and professional responses to customer inquiries

Tracks and analyzes weekly invoice information to look for any inconsistencies which might be a sign of potential risk & notifies appropriate partners of observations

Partners and helps to lead issue resolutions with clients and or processes, employing high level of problem solving skill and critical thinking

Partners with customers and other team members to achieve customer satisfaction while maintaining Advance’s goals and mission

Completes timely transmission of accounting and payments reports such as wires, ACH, A/R aging and multiple subsidiary financial reports