UPMC · 1 day ago
Systems Engineer - Sr
United States
Full-time
Remote
Senior Level
5+ years expUPMC is hiring a Senior Systems Engineer to join their Health Plan App Engineering team. The role involves maintaining systems, leading projects, providing end user support, and seeking process improvements while acting as a mentor to junior team members.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Provision, configure, and maintain Windows Servers and related infrastructure
Manage firewall exception rules, DNS configurations, and SSL certificates
Perform a wide range of Windows Server administration tasks
Support and maintain core administrative systems for the Health Plan
Azure Cloud skills
Setup and Deploy websites (IIS)
Conduct performance and capacity planning for systems
Perform system updates and license management
Independently resolve technical issues and mentor associate-level staff with issue resolution. Provide ongoing support for critical systems and respond to incidents as needed
Ensure systems and processes comply with organizational security protocols
Participate in audits and provide evidence of compliance with job responsibilities and system control
End user support - Resolve complex end-user support issues independently. Responsible for assisting less experienced staff with end-user support issues. Responsible for ensuring there is resolution or that the end-user is connected with the appropriate resources for issues resolution
Project Management - Complete assigned project-related tasks with independently. Responsible for time tracking and updating documentation. Lead small to medium sized projects. Collaborate with other technical teams, as appropriate, for successful completion of project. Participate in POC evaluations
Troubleshooting/Critical Thinking - Independently resolve issues. Offer input on issue resolution and mentor less experienced staff with issue resolution
Core Technology Concepts - Responsible for understanding of complex technologies and their use. Demonstrates initiative to learn about current and future technologies
Maintenance/Upgrades - Develops maintenance/upgrade plans with assistance of lead/expert. Responsible for maintenance and upgrades. Responsible for assisting with Disaster Recovery Plan
Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects
Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff
Self-Development - Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Typically has 5+ years' experience with complex systems environments through education or practical experience
Mastery of standards IT procedures and protocols
Shows the ability to lead junior team members with enforcing compliance of procedures and protocols
This position may be required to maintain a 24/7 off hours support as part of a rotation within the team. The frequency varies based upon the number of colleagues in the rotation
Qualification
Required
Server administration
Azure Cloud skills
Setup and Deploy websites (IIS)
Provision, configure, and maintain Windows Servers and related infrastructure
Manage firewall exception rules, DNS configurations, and SSL certificates
Perform a wide range of Windows Server administration tasks
Support and maintain core administrative systems for the Health Plan
Conduct performance and capacity planning for systems
Perform system updates and license management
Independently resolve technical issues and mentor associate-level staff with issue resolution
Provide ongoing support for critical systems and respond to incidents as needed
Ensure systems and processes comply with organizational security protocols
Participate in audits and provide evidence of compliance with job responsibilities and system control
End user support - Resolve complex end-user support issues independently
Responsible for assisting less experienced staff with end-user support issues
Responsible for ensuring there is resolution or that the end-user is connected with the appropriate resources for issues resolution
Project Management - Complete assigned project-related tasks independently
Responsible for time tracking and updating documentation
Lead small to medium sized projects
Collaborate with other technical teams, as appropriate, for successful completion of project
Participate in POC evaluations
Troubleshooting/Critical Thinking - Independently resolve issues
Offer input on issue resolution and mentor less experienced staff with issue resolution
Core Technology Concepts - Responsible for understanding of complex technologies and their use
Demonstrates initiative to learn about current and future technologies
Maintenance/Upgrades - Develops maintenance/upgrade plans with assistance of lead/expert
Responsible for maintenance and upgrades
Responsible for assisting with Disaster Recovery Plan
Communication - Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions
Interactions with Others - Successfully completes projects, tasks, and initiatives by embracing a team-first approach
Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts
Shows the ability to adjust and be flexible to change by adapting approach when necessary
Mentors less experienced staff
Self-Development - Responsible for continuous self-study, trainings, partnering with more senior members of team
Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors
Typically has 5+ years' experience with complex systems environments through education or practical experience
Mastery of standards IT procedures and protocols
Shows the ability to lead junior team members with enforcing compliance of procedures and protocols
This position may be required to maintain a 24/7 off hours support as part of a rotation within the team
Preferred
3-5 years supporting servers and deploying on perm servers
Current or past UPMC employee or contractor
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
Chief Executive Officer
Frederick M. Hargett
Chief Financial Officer
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