Cato Networks · 1 day ago
Customer Success Engineer
Phoenix
Full-time
Hybrid
Senior Level
5+ years expCato Networks is a pioneering company in cloud networking and security, aiming to become a market leader in the SASE space. The Customer Success Engineer will serve as a trusted advisor to strategic customers, guiding them through the implementation lifecycle of their Cato SASE solutions and ensuring optimal performance and value from their investments.
Cloud ComputingInformation TechnologyNetwork SecuritySoftware
Responsibilities
Maintain expert-level implementation proficiency and the ability to implement any Cato product independently while keeping abreast of the dynamic SASE and enterprise IT infrastructure landscape
Develop meaningful relationships with key customer stakeholders and their partners, adopting a consultative and prescriptive approach that inspires trust and confidence
Assist customers with configuration and implementation of Cato SASE services and functions, expanding use of existing services and deployment of new services
Provide the customer with ongoing guidance for all product updates and service updates to ensure awareness of any impact to their environment and facilitate implementation of enhancements to drive further value
Coordinate and facilitate ongoing enablement of Cato SASE features and functionality with various customer IT departments and partners
Facilitate support tickets to ensure proper prioritization and timely resolution of any platform issues
Collaborate with greater professional services team to help synthesize experiences and trends observed in the field into repeatable technical best practices in collaboration with other Cato functions
Collaborate with Customer Success team to identify potential account growth opportunities
Foster collaboration with our product, support and engineering teams and provide feedback from the field on features and functionality
Qualification
Required
5+ years of experience working in a multi-vendor IT infrastructure environment as an engineer ideally responsible for solution operations and/or engineering
5+ years of hands-on experience in network routing (e.g., static, BGP, OSPF, etc.) and switching plus at least three years in one or more of the following domains: Firewalls & Proxy Services, Secure Web Gateway, CASB, DLP, RBI, Identity & Privilege Management Integration (e.g., SSO, SAML, SCIM, LDAP), Intrusion Prevention Systems, Networking Packet Analysis, Web Browser Diagnostics
3+ years of experience in a customer-facing role (e.g., consulting, professional services, pre-sales, managed services) for a high-tech software or technology vendor
Knowledge of and experience in deploying IT infrastructure services in an enterprise environment in a secure manner following industry best practices and standard security frameworks (e.g., PCI-DSS, NIST, ISO, COBIT, HITRUST, GDPR)
Experience with implementing and/or managing network infrastructure with one or more of the major public cloud service providers (e.g., AWS, Azure, GCP)
Exposure to web-based APIs and scripting languages
Excellent customer interaction and presentation skills with ability to clearly articulate to diverse audiences, delivering the message in a manner which is concise and professional
Ability to influence and persuade at all levels, gaining a ‘Trusted Advisor' status with key stakeholders
Excellent troubleshooting and problem-solving skills with an innate ability to methodically get to the root of issues
Must be very well organized and work effectively in an agile and fast-paced environment
Comfortable working within a geographically distributed and diverse team for a hypergrowth global organization
Ability to travel up to 20% of the time for customer on-site meetings and various company meetings
Preferred
Relevant industry-recognized certification from major security and network vendors is a plus (e.g., CCNP/CCIE, JNCIP/JNCIE, CISSP)
Solid command of the English language (written and spoken) with additional language skills is a plus
Benefits
Health/vision/dental insurance
401(k)
Stock options
Health Savings/Flexible Spending Accounts
Flexible time-off
Paid parental leave
Disability benefits
Company
Cato Networks
Cato Networks is a provider of a SASE platform that enables threat prevention, data protection, and incident detection and response.
1001-5000 employees
H1B Sponsorship
Cato Networks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
Funding
Current Stage
Late StageTotal Funding
$1.18BKey Investors
Lightspeed Venture PartnersGreylock
2025-06-30Series G· $409M
2023-09-19Series Unknown· $238M
2021-10-19Series F· $200M
Leadership Team
Shlomo Kramer
Founder & CEO - We Are SASE
Tomer Wald
CFO
Recent News
Security Week
2026-01-08
2026-01-05
Business Insider
2025-12-30
Company data provided by crunchbase