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Moody's Corporation · 1 day ago

UCC Technical Support Analyst

New York, NY

Full-time

Onsite

Mid Level

$68K/yr - $99K/yr

3+ years exp

Moody's Corporation is a global leader in ratings and integrated risk assessment, committed to creating an inclusive environment. They are seeking a UCC Technical Support Analyst to provide expert technical support for meeting rooms, live events, and collaborative technologies, ensuring seamless communication and collaboration across their global offices.

Financial Services

H1B Sponsor Likely

Responsibilities

Equipment Moves and Physical Setups for Events: The role has physical demands where the team handles transporting, setting up, and dismantling AV hardware such as (but not limited to) projectors, screens, speakers, microphones, lighting rigs, and associated cabling. This often involves lifting and moving heavy items like large displays and sound systems. Responsibilities include ensuring all systems function properly, minimizing downtime through troubleshooting, and adapting to various situations to deliver event solutions independently or under direction

Pre Event: Thoroughly testing all AV systems prior to events to identify and resolve any technical issues, ensuring all equipment is fully functional and optimized for performance

Event Support: The team will assist in the planning, coordination, and execution of various events. The role requires excellent communication skills, attention to detail, and the ability to work under pressure. This includes providing exceptional VIP support to executive leaders, coordinating events, and ensuring we have resources to enhance their overall experience

Collaboration and Customer Interaction: Work closely with the UCC towers of Operations and Engineering, following agreed processes and engaging in a collaborative approach. Provide excellent customer service managing incidents, service requests, customer interactions and troubleshooting of a range of cutting-edge UCC technologies

Qualification

Microsoft TeamsAV hardware troubleshootingAV control systemsAudio systems knowledgeLive production supportDigital audio mixersProblem-solving skillsCustomer service skillsOrganizational skillsCollaboration skills

Required

Strong working knowledge of Microsoft Teams and Teams Rooms environments, including troubleshooting and administration

Hands-on experience with AV hardware, including video conferencing systems (e.g., Neat Bars, Poly), camera systems, displays, and audio equipment

Familiarity with AV control systems, preferably Crestron, including basic operation and troubleshooting

Understanding of professional audio systems, ideally with some exposure to Biamp or similar audio processing platforms

Experience supporting live production events, including managing audio, video, and camera systems

Knowledge of digital audio mixers and Dante audio

Knowledge of Vmix, BlackMagic Studio Cameras and switchers

Strong problem-solving and analytical skills, with a proactive approach to identifying and resolving issues

Ability to track, report and collaborate on any technical issues or concerns

Ability to prioritize tasks efficiently, perform well under pressure, and demonstrate strong organizational skills in managing and resolving escalated incidents

A Bachelor's degree with 3-5 years of experience in Audio Visual Support or a related discipline

Benefits

Medical

Dental

Vision

Parental leave

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

A discounted employee stock purchase plan

Tuition reimbursement

Company

Moody's Corporation

Glassdoor3.8

In a world shaped by increasingly interconnected risks, Moody’s helps customers develop a holistic view of these risks to advance their business and act decisively.

Founded in 1970

New York, New York, US

10001+ employees

http://www.moodys.com

H1B Sponsorship

Moody's Corporation has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (121)

2024 (120)

2023 (88)

2022 (112)

2021 (92)

2020 (64)