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Crisis Connections · 2 days ago

Clinical Supervisor

Seattle, WA

Full-time

Onsite

Mid, Senior Level

$86K/yr - $94K/yr

2+ years exp

Crisis Connections is a community-focused organization providing accessible crisis support services. They are seeking a Clinical Supervisor to manage staff training, oversee daily operations, and ensure quality assurance in their crisis phone room.

CharityConsultingHealth CareNon ProfitProfessional Services

Hiring Manager

Sarah Jones

Responsibilities

Provides training in call handling skills and relevant policies and procedures

Assists Phone Workers in adhering to staff and volunteer requirements

Engage with the scheduling team to assure 24/7 phone coverage and providing back up support as needed

Tracking and response community complaints to engage team in further development

Tracking of monthly call and web data as well as status and volunteer work performance reports

Shares in the networking with behavioral health providers statewide

Demonstrates knowledge of Washington State resources for substance abuse, problem gambling and mental health

Demonstrates knowledge of Crisis Connections resources, including competent use of CareLogic database, competent use of ECLS, and competent use of non-computerized information. Able to guild, assist and problem solve use of these programs

Demonstrates knowledge of phone room protocol and procedure

Provides adequate consultation to professionals and non-professionals

Maintains appropriate professionalism in dealing with volunteers, consumers, and professionals

Ensures follow up calls are being returned in a timely manner

Makes appropriate use of Director

Participates in PW training and other non-phone room responsibilities as assigned

Participates in program meetings and planning

Crisis Connections is a growing agency. This position would be called upon to facilitate the implication of additional contracts as they arise

Arrives at work on time and maintains regular attendance; working assigned shifts and other shifts when needed

Follows personnel policies and procedures

Written and verbal communication is clear, concise, accurate and thorough

Demonstrates genuine relationships by cooperating with others, handling disagreements directly with the person(s) concerned in a truthful and open manner and accepting constructive feedback. Shows respect to co-workers, volunteers, and customers/clients

Makes appropriate use of supervisor

Promotes a healthy work environment by demonstrating collaborative decision-making and team-building behaviors; provides peer support and motivates staff and volunteers to outstanding performance

Suggests solutions to identified problems

Qualification

Master’s degree in psychologyMental Health Professional certificationCrisis intervention experienceTelephone assessment experienceTraining experienceSoftware proficiencyCommunication skillsTeam collaborationMentoring skills