Universal Orlando Resort · 1 day ago
Senior Coordinator, Technical Entertainment (Universal Studios and Islands of Adventure)
Orlando, FL
Full-time
Onsite
Mid, Senior Level
4+ years expUniversal Orlando Resort is a leading entertainment destination, and they are seeking a Senior Coordinator for their Technical Entertainment division. The role involves providing planning, logistics, and execution support, managing financial requests, and assisting in event planning while acting as a liaison with vendors and internal partners.
Entertainment
Responsibilities
Support Purchasing Request, SNAP Payment Request, Corporate Cards & Discretionary Work Requests within assigned department and support other groups within Technical Entertainment as needed
Supports the department by generates spreadsheets or other documentation as required to keep track of purchases and, where possible, predict future purchases when applicable
Works closely with vendors and internal partners to request quotes based on projects, events, and other misc. needed scope at the direction of management
Fields questions and assists management in troubleshooting invoices within the purchasing systems
Acts as backfill for other Technical Entertainment Coordinators/Sr. Coordinators
Attends meetings/walkthroughs as needed either with manager/supervisor or in place of manager/supervisor when needed
Assists management in brainstorming and planning TSAT recognition opportunities
Works with leadership on establishing a TSAT recognition budget and adheres to budget guidelines
Works directly with vendors when needed for event planning needs. Point person for even day of set up, execution, and break down
Point of contact for new and renewing software requests for technical entertainment. Initiates and drives vetting process for new software needing company approval, as needed
Requests various access and collects necessary information needed to assist hourly team members, coordinators, management
Inputs drive on requests for executive leadership, management, and vendors
Completes new and existing desk phone programming and replacements. Tracks phone inventory and places orders when needed. Troubleshoots and maintains devices across locations
Completes cell phone requests for new hires, loaner needs, and replacement devices
Supports laptop request and replacement needs for both standard and non-standard requests for hourly team members and leadership
Coordinate office/facility moves
Input Park Services requests
Creates and maintains official Technical Entertainment documentation to include Standard Operating Procedures, work guides, and other such documents
Uses technical knowledge of current department needs to create, compile, and update informational reports needed to facilitate executives and management of Technical Entertainment projects and/or efforts. Such documentation may include overviews of technical elements and maintenance data by component that indicates mean time between failures trended over time that can be trended to determine predictive maintenance cycles, training levels team member and venue to facilitate decisions on cross-training opportunities
Captures detailed and at times confidential notes from all brainstorming, conceptual, and/or event meetings
Completes scheduling functions including, but not limited to schedule creation, shift swaps, adding/removing shifts, adding charge codes and job codes, communicating scheduling changes with Team Members, and creating/sending staffing updates
Informs management of resource limitations and timecard anomalies
Tracks hourly labor spends against budget, advising management of any trends with negative impacts
Tracks and reports overtime to stay within departmental guidance and to ensure fairness of overtime distribution on a weekly basis
Assists with new full time and TA coordinator/Sr. Coordinator training. Fields questions and assists with continued-on the job training for other coordinators, as needed
Creates step by step documentation for job responsibilities for other current technical coordinators
Works directly with talent development team for incoming hourly and management team members and start dates to properly plan for onboarding
Point person for department meet and greet portion of onboarding for the division. Including scheduling meet and greets with management and executive leadership, as needed
Provide a brief tour of the main offices B32, 22A, B17 & B108
Collects and communicates expectations after orientation days for new hires
Creates and sends new hire communications to executives and leadership
Monitor department Safety and Compliance Training identifying team member training needs. Schedules, enrolls, and communicates with affected Technical Entertainment and/or operational venues for training attendance
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
Attention to detail and strong organizational skills
Ability to interact professionally with multiple internal and external stakeholders
Ability to perform work on multiple, diverse assignments simultaneously
Ability to set and keep a schedule for assignment completion
Ability to sort through large quantities data that is of low to medium levels of complexity and generate meaningful reports
Ability to multi-task and handle large volumes of work
Proficient in the use of Microsoft Office products to create documentation and spreadsheets
High school degree or GED required
Preferred
Proficiency with Microsoft Office 365 products required
Entertainment industry experience is preferred
Scheduling experience preferred
Working knowledge of SNAP, Purchase Manager, Kronos, gig, Maximo, Higher Track, or the ability to learn and use such systems preferred
Associate degree or bachelor's degree in related field preferred
4+ years of experience in entertainment, hospitality, and/or technical fields preferred, or equivalent combination of education and experience
Benefits
Competitive compensation package
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase