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AMT PostPro · 21 hours ago

Field Services Engineer

Austin, TX

Full-time

Hybrid

Entry, Mid Level

$65K/yr - $90K/yr

2+ years exp

AMT PostPro is the global leader in automated post-processing solutions for additive manufacturing, and they are seeking a Field Services Engineer. This role involves installing, maintaining, and supporting automated post-processing systems at customer sites across the Americas, requiring a proactive approach to problem-solving and customer support.

3D PrintingIndustrial ManufacturingMachinery ManufacturingManufacturing

Hiring Manager

Joseph Crabtree

Responsibilities

Install, configure, and calibrate post-processing equipment (vapor smoothing, de-powdering, surface finishing, and part-dyeing systems) at customer sites

Conduct site inspections to verify compliance with safety, power, and environmental requirements

Own the process from equipment setup through operator training and handover

Perform preventive maintenance to ensure optimal equipment performance and longevity

Diagnose and troubleshoot mechanical, electrical, and software-related issues

Replace or repair faulty components including valves, pumps, sensors, and motors

Update firmware and software to the latest versions as required

Provide on-site and remote technical support, addressing operational issues and technical queries via FreshDesk and direct communication

Train customers on safe and effective equipment operation, including software use and material handling

Build genuine relationships—you're not just fixing machines, you're a trusted partner

Monitor and analyse equipment performance, identifying opportunities for improvement

Leverage AI tools and diagnostics platforms to accelerate troubleshooting and improve service outcomes

Share field insights that help us build better products

Document service visits including issues encountered, actions taken, and parts used

Provide detailed reports to customers and internal teams on equipment performance and maintenance recommendations

Maintain accurate records of equipment history, warranties, and service schedules

Conduct safety audits and risk assessments for equipment operation and maintenance

Advise customers on proper safety protocols and hazard mitigation

Qualification

Mechanical EngineeringElectrical EngineeringField Service ExperienceTroubleshooting SkillsAdditive ManufacturingAI Tools FamiliarityTechnical SchematicsCustomer Relationship ManagementCommunication SkillsProblem-Solving Skills