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RelaDyne LLC · 1 day ago

Director of Sales Enablement

Hebron, KY

Full-time

Onsite

Lead/Staff, Director/Executive

5+ years exp

RelaDyne is a company focused on sales enablement and market expansion. The Director of Sales Enablement will develop and execute strategies to enhance sales performance, manage customer satisfaction efforts, and ensure cross-collaboration among various teams.

AutomotiveCustomer ServiceOil and GasProduct Management

Responsibilities

Develop and execute a comprehensive sales enablement strategy that aligns with RelaDyne's business goals

Collaborate and maintain a library of sales collateral, including presentations, case studies, one pagers, brochures, product sheets and competitive analysis

Develop strategies to increase Share of Wallet opportunities to existing customers

Manage account management and customer success efforts, ensuring high level of customer satisfaction

Track and analyze sales performance metrics to identify trends, strengths, and areas for improvement

Provide regular reports and insights to sales leadership to inform strategic decisions

Proactively implement changes or new processes, tools, and strategies to improve sales efficiency and effectiveness

Act as a liaison between sales, marketing, product, pricing, and customer success teams to ensure alignment and collaboration

Continually identify and implement new tools, processes, and strategies to enhance sale performance and customer satisfaction

Design comprehensive training and development programs for sales and sales support teams

Provide support for the rollout of new system enhancements and tools introduced by marketing, sales operations, operations or sales strategy teams

Play a pivotal role in change management and business readiness processes

Utilize reporting and analytics to analyze sales cycles and train for maximum efficiency

Collaborate with Sales Strategy & Operations, Senior Leadership, and Field Sales to develop, roll out, and reinforce strong business processes with sales tools and drive cleaner data, reporting, and revenue growth prediction

Create and deliver exceptional onboarding experience that sets the tone for sales excellence and continual learning, supported by learning paths, content, playbooks to guide our sales team

Build a team that supports excellence and exceeds customer expectations across the network

Establish and communicate service metrics, monitor, and analyze results, and implement continuous improvement opportunities

Review and assess customer satisfaction results and opportunities for improvement across the Network

Communicate progress, goals, company direction, expectations, and other information on a regular basis to all associates

Provide communication and motivational techniques in supervising, counseling, coaching, and disciplining associates

Maintain guidelines that support local, state, and federal laws including labor, safety, drug & alcohol, and other OSHA policies

Manages objectives and performance of all assigned teams

Oversee achievement and management of agreed service objectives and standards

Plan, prioritize, and delegate work tasks to ensure the proper functioning of teams to meet the needs of our internal and external customers

Ensure the necessary resources and tools are available for quality customer service delivery

Monitor sales, performance, and activity tracking data within CRM tools and Excel reporting

Manage complex and escalated customer service and sales issues

Monitor the accuracy of reporting and database information

Analyze relevant data to determine service outputs to improve service quality and process improvement

Identify and implement strategies to improve the quality of service, productivity, and profitability

Liaise with company management to support and implement growth strategies

Ensure expense and budget requirements are met

Provides effective learning opportunities for team members on processes, systems, products and customers

Supports teambuilding initiatives and effective recognition, and promotes a positive team environment

Performs system and process troubleshooting, and acts as a resource to team members

Supports customer service in rollout of new technology, customers, or processes

Develop SOP for onboarding, and training for Sales and Sales Support teams

Develop and ensure world-class KPI's are developed and maintained across each of the regional companies

Troubleshoot areas of improvement regionally

Obtain and evaluate all relevant information to handle product and service inquiries

Organize workflow to meet customer timeframes

Ensure and maintain customer databases

Communicate and coordinate with internal departments

Provide feedback on the efficiency of the customer service process

Prepare correspondence and presentations

Manage other tasks (ongoing or project) as deemed necessary by management

Work on special projects as needed

Travel is required

Qualification

Sales enablement strategyCustomer service managementSales performance analysisTraining program developmentMicrosoft Office proficiencyLeadership skillsCommunication skillsNegotiation skillsPlanningExecution skillsHandle stressCoaching skillsProblem-solving skillsTime managementOrganizational skills

Required

Minimum of five years Customer Service or Inside sales team

Customer service skills

Leadership skills

Planning and execution skills

Ability to deal with change

Ability to handle stress

Ability to demonstrate responsibility

Communication skills (oral and written)

Negotiation skills

Sales skills

Ability to work with and analyze numbers

Systems & computer knowledge

Ability to manage time and associates

Coaching skills

Dependable with a positive attitude

Self-motivated and able to work independently as well as part of a team

Excellent interpersonal & problem-solving skills

Excellent phone etiquette

Proficient knowledge of Microsoft Word, Excel, PowerPoint

Ability to explore and learn other software applications

Ability to prioritize and manage deadlines

Accuracy and attention to detail

Strong organizational skills

Company

RelaDyne LLC

RelaDyne is a national leader in lubricants, fuel, diesel exhaust fluid (DEF), and industrial reliability services, serving industrial, commercial, and automotive businesses across North America.

Founded in 2010

Cincinnati, Ohio, USA

1001-5000 employees