Apply on Employer Site

Intercom · 2 days ago

Manager/Senior Manager, Business Recruiting

San Francisco, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$175K/yr - $220K/yr

8+ years exp

Intercom is an AI Customer Service company focused on enhancing customer experiences. They are seeking a Manager (or Senior Manager) of Business Recruiting to lead recruitment strategies for GTM and G&A functions, ensuring alignment with business goals and improving hiring quality as the company scales.

CRMMarketing AutomationSaaSSales Automation

Responsibilities

Partner closely with senior leaders across Sales, Marketing, Customer Support, Solutions, Revenue Ops, Finance, Legal, and People to define hiring priorities and headcount strategy

Translate business goals (growth targets, capacity models, operating plans) into clear recruiting strategies and quarterly hiring plans

Act as a trusted advisor on talent market dynamics, role design, leveling, and trade-offs between speed, quality, and location

Lead, coach, and develop a high-performing team of Business Recruiters, setting a high bar for execution, candidate experience, and stakeholder partnership

Own pipeline health and hiring performance across key business teams, using data to diagnose risks and unblock progress

Use metrics (time to hire, funnel conversion, source mix, quality signals, candidate experience) to inform decisions and influence leaders

Build simple, repeatable reporting that gives leaders clear visibility into hiring health and trade-offs

Lead and contribute to initiatives that scale Business Recruiting globally (e.g., interviewer capacity, values interview pooling, process consistency, tooling and AI adoption)

Partner with RecOps, People Ops, and Finance to ensure hiring plans are executable and sustainable

Continuously evolve our recruiting model to support growth across regions and functions

Qualification

Recruiting experiencePeople leadershipGTM hiring experienceAnalytical mindsetOperational mindsetStrategic advisingCross-functional experienceHigh standardsJudgmentUrgency in markets