PrimeRevenue · 1 day ago
Information Technology Support Manager
Atlanta, GA
Full-time
Hybrid
Senior Level
5+ years expPrimeRevenue is the leader in working capital financial technology solutions, and they are seeking an IT Support Manager to establish and maintain IT Support standards while leading a globally distributed team. The role involves hands-on management of IT support processes, administration of hybrid environments, and collaboration with third-party service providers.
FinanceFinancial Services
Responsibilities
Lead and develop a small, global IT Support TEAM in a hands-on, player-coach capacity
Act as an escalation point for complex systems, identity, endpoint, and office technology issues
Own support and administration of hybrid Windows environment (Active Directory, Group Policy, Entra ID, Intune)
Manage Microsoft Entra ID, including user lifecycle, MFA, and Conditional Access
Oversee endpoint lifecycle management for Windows and MacOS devices (onboarding and offboarding)
Partner with third-party IT and network service providers to triage issues, escalate incidents, and support office changes
Maintain working knowledge of corporate networking fundamentals to enable effective collaboration (Meraki experience preferred)
Ensure reliability of conference room, AV, and office technology
Establish and improve IT Support processes, documentation, SLAs, and KPIs
Manage IT budget, vendors, assets, and service inventory in partnership with Security and IT leadership
Collaborate with management to implement IT policies, procedures, strategies, and controls
Qualification
Required
Bachelor's degree in Information Technology or related field, or equivalent experience
5+ years of hands-on IT support experience
1-3 years of people leadership or team lead experience
Proven experience with Active Directory, Group Policy, and Entra ID
Experience supporting hybrid windows and MacOS environments
Working knowledge of corporate networking fundamentals
Experience collaborating with third-party IT or network service providers
Experience supporting executive users in an office environment
Ability to operate in an on-call support model as needed
Strong work ethic with the ability to operate with minimal supervision
Hands-on experience with enterprise device management and productivity tooling
Preferred
Meraki experience preferred
Intune, Jamf, NinjaOne experience preferred
ITIL certification desirable
Benefits
Competitive pay, bonus, and retirement programs
Generous benefits and time off programs
Professional growth, learning, and development opportunities
Innovative, global, TEAM centric environment
Community service-oriented culture
Collaborative, casual, fun, and flexible work environment with access to top technology, stocked breakrooms, and coffee bars
TEAM events and employee celebrations
Company
PrimeRevenue
Established in 2003, PrimeRevenue is the global leader in working capital and B2B payment solutions.
51-200 employees
H1B Sponsorship
PrimeRevenue has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$118.64MKey Investors
Battery Ventures
2015-04-14Series Unknown· $80M
2010-10-14Series Unknown· $1.64M
2009-04-30Debt Financing· $3M
Leadership Team
PJ Bain
CEO
Andrew Hamilton
Chief Technology Officer
Recent News
Financial Sector Technology
2025-11-15
2025-09-18
Company data provided by crunchbase