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Sears · 2 days ago

Licensed Call Center Sales Representative (CA & TX)

United States

Full-time

Remote

Entry Level

$18/hr - $18/hr

1+ years exp

Sears is a company focused on home services, and they are seeking a Licensed Call Center Sales Representative for California and Texas. The role involves handling telephone calls from customers, facilitating the purchase of Home Warranty products, and providing exceptional customer service in a fast-paced sales environment.

Retail

Responsibilities

Must be a Texas or California Resident

Must have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for either the state of TX or CA

Connects with customer via telephone and services the customer's needs to sell Protection Agreements and positions additional services products using a sales presentation that is scripted and follows call strategies

Applies skills in the area of communication and customer service and manages and resolves customer concerns

Delivers the sales presentation with passion, commitment, courtesy and professionalism and in conformance to policy and procedure

Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses

Features the benefits of the products and uses available resources and skills to overcome objections

Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses

Features the benefits of the products and uses available resources and skills to overcome objections

Corrects information on record when appropriate, and properly records agreements, sales processing, and recording

Maintains a high level of business/product knowledge via onsite and online training

Works with management staff and team members to provide the highest level of sales and service results to achieve individual and team goals

Complies with and adheres to ethical selling policies and procedures

Performs other duties as assigned

Qualification

Personal Lines Insurance LicenseGeneral Lines PropertyCasualty LicenseHome Warranty knowledgeSales influencing skillsCustomer service skillsMathematical functionsMicrosoft Office knowledgeCommunication skillsTeam player

Required

Must be a Texas or California Resident

Must have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for either the state of TX or CA

High school diploma or equivalent

1-2 years of related experience

License/certification in relevant field

18 years of age or older

Ability to apply effective sales and service-related influencing skills based on the call type being handled

Fundamental understanding of Home Warranty policies

Exceptional listening, verbal and written communication skills

Excellent customer service skills are essential in this role

Utilization of basic mathematical functions

Working knowledge of Microsoft Office and Windows based programs

A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment

Preferred

Previous Home Warranty or Real Estate knowledge and/or experience is critical in this role

Company

Sears

Glassdoor3.4

Sears is a leading integrated retailer and provider focused on seamlessly connecting the digital and physical shopping experiences to serve our members - wherever, whenever and however they want to shop.

Founded in 1892

Chicago, IL, US

10001+ employees