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Sears · 1 week ago

Licensed Call Center Sales Representative (FL & TX)

United States

Full-time

Remote

New Grad, Entry Level

$18/hr - $18/hr

0+ years exp

Sears is a well-known company in the home services sector, and they are seeking a Licensed Call Center Sales Representative. This role involves developing Maintenance Agreement sales over the phone from existing customers, delivering sales presentations, and providing exceptional customer service.

Retail

Responsibilities

Contacts customer via telephone and attempts to sell product protection agreements

Contacts and engages decision-makers. Applies skills in the area of communication, customer service and problem solving

Delivers a sales presentation that is partially scripted; ad-libs as needed and adapts to change quickly

Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term

Stresses features and benefits of the Protection Agreement

Fields questions and overcomes specific objections raised by customer

Corrects customer information on record when appropriate

Closes the sale and is respectful of the customer s rights

Mails proposals and literature when requested

Follows through/call back per commitments

Works together with other team members to provide the highest level of customer service and meet team goals

Complies with and adheres to selling policies, procedures and Company ethics

Properly completes leads, sales processing and recording

Performs other duties as assigned

Qualification

Personal Lines Insurance LicenseSales ExperienceTelemarketing ExperienceCustomer ServiceData EntryActive ListeningCommunication SkillsProblem Solving

Required

Must have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for either the state of TX or FL

Background in Sales or Telemarketing

Ability to add, subtract, multiply and divide units of measure

Ability to apply reasoning and comprehension to carry out simple written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations, and to occasionally interpret and adapt to customer's needs and find solutions that are outside of the standardized solutions

Ability to be perceptive and use good intuition

Ability to actively listen to customers

Ability to be assertive, self-motivated and possess drive

Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers

Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system

Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary

Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations

All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)

High school diploma or equivalent

Less than one year of related experience

16 years of age or older

Company

Sears

Glassdoor3.4

Sears is a leading integrated retailer and provider focused on seamlessly connecting the digital and physical shopping experiences to serve our members - wherever, whenever and however they want to shop.

Founded in 1892

Chicago, IL, US

10001+ employees