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Sunnyside · 21 hours ago

Retail Store Supervisor

935 Main Street Bridgeport, OH 43912

Full-time

Onsite

Mid Level

$23.50/hr - $23.50/hr

3+ years exp

Cresco Labs is one of the largest public operators in the cannabis industry, with a mission to normalize and professionalize cannabis. The Retail Store Supervisor will support day-to-day operations of the dispensary, manage staff workflow, and address customer escalations while promoting a positive team culture.

ConsumerHealth CarePersonal HealthPsychologyWellness

Responsibilities

Regularly perform store opening and closing procedures (such as register preparation, morning and closing inventory, inventory reconciliation and inventory reporting) on non-peak periods

Facilitate training and onboarding of Lead Wellness Advisors and Wellness Advisors, including coaching on selling and cross-selling techniques

Respond to all employee’s questions, concerns or suggestions and communicate team resource requirements to management

Provide real-time coaching and feedback for performance concerns; document and escalate all employee relations issues in a timely manner to management

Direct the workflow of the team by creating morning rosters, break sheets, and delegating daily responsibilities

Ensure team accountability to compliance with all company policies, procedures, state and local laws

Manage escalated customer concerns and respond to complex or nonstandard product questions

Investigate any cash, POS or product discrepancies and escalate/record appropriately

Troubleshoot technical issues or glitches in POS system

Verify inventory counts and cash deposit totals; reconcile any discrepancies

Maintain inventory of marketing assets including fliers, merchandise, and promotional materials

Ensure a clean and safe environment for employees and customers. Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)

Ability to walk or stand for extended periods of time

Qualification

Customer serviceCannabis product knowledgeTeam leadershipRetail business fundamentalsDecision makingActive listeningProblem solvingCommunication skillsInterpersonal skillsPersuasive skills

Required

High School Diploma or equivalent

3 - 5 years' experience in customer service

Excellent customer service skills

Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner

Excellent communication, interpersonal, and persuasive skills

Experience leading a team of hourly members; skills include onboarding, training, coaching and providing feedback

Knowledge of retail business fundamentals, including inventory management, opening/closing procedures setting daily work assignments and facilitating operational workflows, and driving sales goals

Elevated skills in decision making, active listening and problem solving

Advanced cannabis product knowledge and industry compliance standards

Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service

Must be 21 years of age or older to apply

Must comply with all legal or company regulations for working in the industry