Biztec Global ยท 1 day ago
Help Desk Support Specialist
NYC Metro Area
Contract
Onsite
Senior Level
5+ years expBiztec Global is seeking a highly skilled IT & AV Support Specialist to provide comprehensive technical support in a high-demand, mission-critical environment. This role requires a hybrid skillset combining Tier 2 end-user support with expert-level audiovisual operations, focusing on managing complex macOS/Windows environments and executing flawless live event support.
Information Technology & Services
Hiring Manager
Senthil Kumaran
Qualification
Required
5+ years of professional IT support experience in enterprise, broadcast, or high-availability environments
Diverse hands-on experience troubleshooting and managing macOS and Windows 10/11
Expert-level knowledge of Zoom (Client, Rooms, and Admin Portal) and AV-integrated meeting spaces
Proficiency with Microsoft 365, Google Workspace, Box, and Okta
A strong troubleshooting methodology with the ability to work independently as well as in team and document incidents/procedures in accordance with IT standards
Exceptional verbal and written communication skills with a customer-service mindset, suitable for interacting with executive leadership and VIPs
Proven track record of punctuality and performance in deadline-driven environments
Company
Biztec Global
BizTec Global is a leading digital transformation and IT staffing partner specializing in enterprise solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase