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SouthEast Alaska Regional Health Consortium (SEARHC) · 3 days ago

Patient Support Coordinator

Juneau, AK

Full-time

Onsite

Entry Level

$25/hr - $30.04/hr

1+ years exp

SouthEast Alaska Regional Health Consortium (SEARHC) is a non-profit health consortium serving the health interests of residents in Southeast Alaska. They are seeking a Patient Support Coordinator who will serve as the initial point of contact for patients, managing queries, scheduling appointments, and ensuring accurate data entry in electronic health records.

Health CareNon Profit

Responsibilities

Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions

Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment

Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing

Raises concerns in an appropriate manner and according to policy

Ensures that all demographic and insurance information is communicated and properly entered into the electronic health record while scheduling

Responsible for coordination of benefits when more than one insurance carrier is used

Refers all patients without insurance coverage or questions to a Financial Counselor for resolution

Provides helpful assistance in anticipating and responding to the needs of our patients while scheduling

Trained to assist multiple locations within the consortium

Takes messages that are clear and concise

Demonstrates exceptional phone etiquette

Functions as the point of contact in identifying issues and either resolving or escalating to management for resolution

Completes assigned worklist related to patient demographic, insurance, medical information, and scheduling

Schedule appointments for patients calling from multiple locations in Southeast Alaska

Other duties as assigned by the supervisor

Qualification

Customer serviceMedical office experienceOffice experienceCommunication skillsMulti-taskTime managementOrganizational skillsInterpersonal skillsWork independently