Jobs via Dice ยท 22 hours ago
Desktop Support Technician
Salem, OR
Full-time
Onsite
Entry Level
2+ years expDice is the leading career destination for tech experts at every stage of their careers, and they are seeking a Desktop Support Technician for InterBase Corporation. The role involves providing technical support to computer users, diagnosing issues, and troubleshooting hardware and software problems.
Computer Software
Responsibilities
Provides technical support by telephone, remote technology, and on-site to computer users statewide
Requests are generally logged into the computerized tracking system before escalation
Records solutions in the solutions database or other forms of documentation
Communicates to the affected parties the status of requests
Investigate and diagnose computer-related problems reported by division staff across the state
Assist users with unusual and more complex issues that may be referred from lower-level IS staff
Troubleshoot and resolve hardware issues
Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors
Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts
Installations generally have established procedures
Testing and troubleshooting are at an intermediate level
Deals with version compatibility issues, modify configurations, tests, troubleshoots, and performs significant hardware upgrades
Physically replaces cards and other hardware
Examples include bios or ROM upgrades, or flashing
Writes installation documentation and maintains knowledge library
Performance analysis is conducted regularly on PCs to determine system performance levels
If performance deteriorates, measures are instituted to return system performance to acceptable levels
Measures may include running Defrag or Scan disk against the hard drives or providing instructions to the user
Hardware/software vendors are contacted not only in the arena for new products but also as a prime source of information on better utilization of current hardware and software
The information gained from vendor contacts is investigated, evaluated, and tested upon request
This technical information is then made available to all team members for decision-making
This technical information is also used to establish system defaults locally and make recommendations for department-wide utilization
Qualification
Required
Provides technical support by telephone, remote technology, and on-site to computer users statewide
Requests are generally logged into the computerized tracking system before escalation
Records solutions in the solutions database or other forms of documentation
Communicates to the affected parties the status of requests
Investigate and diagnose computer-related problems reported by division staff across the state
Assist users with unusual and more complex issues that may be referred from lower-level IS staff
Troubleshoot and resolve hardware issues
Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors
Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts
Installations generally have established procedures
Testing and troubleshooting are at an intermediate level
Deals with version compatibility issues, modify configurations, tests, troubleshoots, and performs significant hardware upgrades
Physically replaces cards and other hardware
Writes installation documentation and maintains knowledge library
Performance analysis is conducted regularly on PCs to determine system performance levels
If performance deteriorates, measures are instituted to return system performance to acceptable levels
Measures may include running Defrag or Scan disk against the hard drives or providing instructions to the user
Hardware/software vendors are contacted not only in the arena for new products but also as a prime source of information on better utilization of current hardware and software
The information gained from vendor contacts is investigated, evaluated, and tested upon request
This technical information is then made available to all team members for decision-making
This technical information is also used to establish system defaults locally and make recommendations for department-wide utilization
Two years of experience supporting desktops in an enterprise environment required
Company
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Funding
Current Stage
Early StageCompany data provided by crunchbase